Account Director
vor 3 Monaten
Account Director - Frankfurt
**About Hilton**
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7000+ properties with more than 1,1 million rooms in 122 countries and territories. In the more than 100 years since our founding, we have defined the hospitality industry and established a portfolio of 22 world-class brands including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 173 million members in our award-winning customer loyalty program, Hilton Honors. Diversity, Equity and Inclusion are at the core of Hilton's Vision, Mission and Values. Our strategy is to leverage and promote Diversity, Equity and Inclusion through a framework of Culture, Talent and Marketplace initiatives to foster innovation and create a globally competitive business advantage.
**Position Statement**:
The Account Director Nordics will the Account Director Nordics will proactively manage and grow high value and large potential share of wallet accounts for Hilton on the MICE Agents segment in the Nordic Countries (Denmark, Finland, Sweden, Norway) for all Hilton Hotels globally.. The Account Director will be accountable for the performance of selected accounts on a global basis. The role will create and communicate the account strategies in order to drive increased market share and demonstrate value to both internal and external customers. The Account Director Nordics will be responsible to create and follow travel trends in the Nordic Market for a global approach and enhance the Hilton degree of brand awareness.
**Planning Activities**:
- Develops strategies and directions for accounts in remit.
- Identifies and evaluates business opportunities for the company and directs accordingly.
- Executes strategic account development plans and supports communications of key messages internally and externally.
- Develops plans to implement long term goals for the business that are the basis for short term goals and annual operational planning.
- Develops appropriate objectives and directs their achievement.
- Establishes relevant procedures and processes.
- Accountable for the delivery of the strategy and activities of the sales function.
- Total account management focus where applicable.
**Organizing Activities**
- Identifies resources, oversees activities and confers with key stakeholders to ensure objectives of the team (where applicable) and sales function are accomplished.
- Implements plans to ensure overall strategic direction of the account base and supports the company's revenue strategies.
- Develops account plans that specify objectives and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration.
- Establishes and develops long term effective working relationships with key customers to drive business..Manages the RFP process ensuring the correct procedures are in place to support the client and drive business into Hilton for MICE agents.
- Ensures relevant updates are sent both to internal and external stakeholders.
- Monitors and reviews the impact of marketing initiatives on the account strategy.
- Networking with sub account handlers and global leads where relevant.
- Strengthening relationships with key hotels and aligning strategies where relevant.
- Accountable for communicating the strategy, ADP, and activities on a regular basis, along with relevant issues, opportunities and successes.
- Manages cross-functional links to other teams, departments and functions.
- Regular meetings to take place to account base throughout the sales territory.
- Attends relevant industry conferences and events.
**Directing Activities**
- Direct development and administration of team activities.
- Establishes own work priorities to achieve management objectives for clients managed by the job holder.
- Executes organizational policies and promotes achievement of objectives through motivation, communication, and leadership.
- The role does not include team member responsibilities
**Controlling Activities**
- Directs and implements proper controls and systems.
- Assesses actual performance to ensure success and takes corrective actions.
- Establishes and enforces policies and procedures to improve overall operations.
- Works within approved budgets and adjusts activities and expenses to ensure optimal financial results.
- Develops and maintains Hilton Best Practice to ensure accurate and up-to-date customer account information is kept.
- To ensure information relating to customer requirements, interests and marketing activities is kept up to date using relevant Hilton procedures.
- To provide accurate management reports to review account performance and communicate future plans.
- Reviews customer base to determine new opportunities for account penetration.
**Supportive Functions**
In addition to performance of the essential functions, this position may be required to
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