(Senior) Specialist, Fulfillment Operations

vor 2 Monaten

Berlin, Deutschland Delivery Hero Vollzeit

**Be our next Hero - Join the world’s leading local delivery platform.**

We are looking for a (Senior) Specialist, Fulfillment Operations (all genders) to join the Quick Commerce team on our journey to always deliver amazing experiences.

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin

**Your mission**:

- Own a set of Operations KPIs, being responsible to build strategies and projects to improve them
- Conduct data analysis and perform analytical modeling in order to draw actionable operational insights with a focus on optimizing the balance between costs and service levels of our Dmarts (dark stores)
- Partner with our in-house data and analytics team to build out an effective and intelligent reporting capability that helps drive impactful business actions
- Develop deep expertise in all our Product & Back Office tools and collaborate with the Product team to ensure tools are built to generate required data in addition to driving business impact
- Prepare project status reports and presentation materials for internal projects and team meetings
- Work closely with management providing insights to help shape the strategy of the business
- Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes

**Your heroic skills**:

- You gained at least 2 years of working experience in management consulting. Experience in e-commerce is a plus
- You have a degree in computer sciences, management, economics, mathematics, engineering, or statistics
- You are an Google Sheets/Google Slides master and have some experience working with SQL
- You have excellent communication skills and the ability to manage and influence stakeholders across the organization. You are comfortable presenting to senior management
- You are highly organized and can manage multiple priorities simultaneously
- You are a results-oriented individual who is not afraid of wearing multiple hats to get the job done
- You thrive in a fast-paced and highly entrepreneurial environment
- Excellent English communication skills, both written and spoken

**About us**:
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicinewe deliver whatever you need. We operate in over 72 countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.

As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial. Learn more about our benefits at Delivery Hero here.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

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