Performance Specialist

vor 6 Monaten

Berlin, Deutschland Delivery Hero Vollzeit

Performance Specialist - Service Operations

Service Operations plays a pivotal role within foodora and Yemeksepeti, which are part of Delivery Hero, a global leader in online food ordering and delivery services. Service Operations in EU and Turkey consists of three hubs in which multiple countries are delivering world-class services to our customers, vendors and riders

**Responsibilities**:
- Build and maintain strong relationships and cross-functional collaboration with other teams within foodora, Yemeksepeti and Delivery Hero to ensure alignment and maximize synergies across the organization- Define and execute the operations strategy for contact center in Europe, with a focus on driving KPIs, improving efficiency, and enhancing customer experience- Continuously observe and evaluate Key Performance Indicators (KPIs), creating actionable plans to ensure alignment with organizational objectives and targets.- Incubate & lead special projects across the service operations, which may include new lines of business, product launches, process improvements, and technology implementations.- Collect Product / features needs and define the prioritization with Delivery hero Product teams.- Provide regular updates to Europe senior leadership on the performance of the business, key initiatives, and progress towards strategic goals.

**Requirements**:
- Bachelor's or Master's degree in Business- Administration, Engineering, or related field.- At least 2-3 years of experience in a performance management or operations role within the contact center or technology industries, with a proven track record of driving results- Strong analytical skills & Excellent project management skills, with the ability to lead and execute complex projects across multiple stakeholders.- Strong leadership skills with experience in managing and developing high-performing teams.- Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.- Ability to work in a fast-paced and dynamic environment, with a strong sense of urgency and attention to detail.

If you are a results-driven, strategic thinker with a passion for driving growth and innovation, and thrive in a fast-paced, entrepreneurial environment, we would love to hear from you. Join our service operations team and help us shape the future of on-demand delivery in Europe.

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- locations
Berlin Offices
time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR0046149
-Performance Specialist - Service Operations
Service Operations plays a pivotal role within foodora and Yemeksepeti, which are part of Delivery Hero, a global leader in online food ordering and delivery services. Service Operations in EU and Turkey consists of three hubs in which multiple countries are delivering world-class services to our customers, vendors and riders
Responsibilities:

- Build and maintain strong relationships and cross-functional collaboration with other teams within foodora, Yemeksepeti and Delivery Hero to ensure alignment and maximize synergies across the organization
- Define and execute the operations strategy for contact center in Europe, with a focus on driving KPIs, improving efficiency, and enhancing customer experience
- Continuously observe and evaluate Key Performance Indicators (KPIs), creating actionable plans to ensure alignment with organizational objectives and targets.
- Incubate & lead special projects across the service operations, which may include new lines of business, product launches, process improvements, and technology implementations.
- Collect Product / features needs and define the prioritization with Delivery hero Product teams.
- Provide regular updates to Europe senior leadership on the performance of the business, key initiatives, and progress towards strategic goals.
Requirements:

- Bachelor's or Master's degree in Business
- Administration, Engineering, or related field.
- At least 2-3 years of experience in a performance management or operations role within the contact center or technology industries, with a proven track record of driving results
- Strong analytical skills & Excellent project management skills, with the ability to lead and execute complex projects across multiple stakeholders.
- Strong leadership skills with experience in managing and developing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
- Ability to work in a fast-paced and dynamic environment, with a strong sense of urgency and attention to detail.
If you are a results-driven, strategic thinker with a passion for driving growth and innovation, and thrive in a fast-paced, entrepreneurial environment, we would

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