Technical Customer Support
vor 2 Wochen
**Company Description**
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.
As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.
If you have always wanted to work in technology, Dynatrace could be the right company for you. Responsibilities include:
- Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
- Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
- Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
- Create and manage web and mobile measurements scripts
- Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts
- Proactively identify issues, escalating to appropriate team members as needed and communicating progress
**Qualifications** Minimum Requirements**:
- Associate’s Degree in a technology related field is required
- Minimum of 1 year of experience in technology related field
**Preferred Requirements**:
- Bachelor’s Degree in a technology related field is preferred
- Experience in data driven analysis - excellent at working with, understanding and analyzing data
- Familiarity with JavaScript
- Operates with a customer first focus
- Proven ability to work under pressure; ability to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
- Strong verbal and written communication skills
- Has a passion to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
- Knowledge of industry performance metrics and recommended thresholds
**Expectation**: all Insights team members are expected to travel at least 1 time per year for annual team meetings.
**Additional Information**
** This can be a remote role but if the business requires travel for customer work shops or meetigns this will be needed
-
Technical Customer Support
vor 4 Wochen
Munich, Deutschland WorkSmart Vollzeit**Technical Customer Support (m/w/d)**: - Referenznummer 57369 Sie suchen nach einer neuen und verantwortungsvollen beruflichen **Herausforderung im Bereich Customer Support?** Sie zeichnen sich durch ein **überdurchschnittliches technisches Verständnis** und **eine strukturierte Arbeitsweise **aus? **Dann freuen wir uns auf Ihre Bewerbung!** Für...
-
Customer Support Specialist
vor 1 Woche
Munich, Deutschland LeanIX Jobs VollzeitLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...
-
Technical Service Support Engineer DACH
vor 4 Wochen
Munich, Deutschland Jinko Solar Co., Ltd. VollzeitJinkoSolar (NYSE: JKS) is one of the world’s largest solar module manufacturers. We distribute our solar products and sell our solutions and services to a diversified international utility, commercial and residential customer base all over the world.Interested in joining a global number one? we offer an exciting role with outstanding career perspective as...
-
Technical Support Customer Claim Handling
Vor 3 Tagen
Munich, Deutschland thermowave VollzeitFULL TIME - 82256 Fürstenfeldbruck, Deutschland - Hybrid - With Professional Experience - 11/16/23 **Your tasks**: - Error analysis together with customer and developing solution - Technical support for our customers - Participation in projects in the area of complaints management and submission of suggestions for improvement - Customer-orientated...
-
Technical Support Engineer
vor 3 Wochen
Munich, Deutschland 2140 K-T GMBH VollzeitDescription To respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. To assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions. Working on challenging problems requires in-depth...
-
Praktikum Technical Support
vor 4 Wochen
Munich, Bayern, Deutschland Angsa Robotics VollzeitHallo Wir bei Angsa revolutionieren die Abfallbeseitigung mit unseren autonomen Müllsammelrobotern. Unser Ziel ist es, durch den Einsatz innovativer Robotiklösungen sauberere und effizientere Städte zu schaffen. Wir suchen eine/n talentierte/n Praktikantin oder Praktikanten im Bereich Technical Support, der/die unser Team verstärkt und die Verantwortung...
-
Senior Technical Support Specialist
vor 3 Wochen
Munich, Deutschland PTC VollzeitOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective...
-
Technical Service Support On Residential Storage
vor 4 Wochen
Munich, Deutschland Trina Solar Vollzeit**JOB DESCRIPTION **:Technical Service Support on residential storage systems*** Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Seoul, Tokyo and Shanghai, to provide our customers with...
-
Praktikum Technical Support
vor 4 Wochen
Munich, Deutschland Angsa Robotics VollzeitHallo! Wir bei Angsa revolutionieren die Abfallbeseitigung mit unseren autonomen Müllsammelrobotern. Unser Ziel ist es, durch den Einsatz innovativer Robotiklösungen sauberere und effizientere Städte zu schaffen. Wir suchen eine/n talentierte/n Praktikantin oder Praktikanten im Bereich Technical Support, der/die unser Team verstärkt und die...
-
Customer Support Engineer
vor 3 Wochen
Munich, Deutschland ACCRETECH VollzeitACCRETECH is one of the world´s leading manufacturers of semiconductor production equipment as well as form and surface measuring systems. From our European headquarter in Munich, Germany and offices in France, Italy and Hungary; we oversee the entire European and Southern American market through a network of sales and customer service points. In the...
-
Cta Für Customer Support
vor 1 Woche
Munich, Deutschland RECIPE Chemicals + Instruments GmbH VollzeitRECIPE ist einer der führenden Anbieter von labormedizinischen Testverfahren für Krankenhäuser und Laborärzte / RECIPE is a leading manufacturer of in-vitro diagnostics for hospitals and laboratories. Unsere Produkte kommen in über 80 Ländern für die in-vitro Diagnostik und in der Arzneispiegelkontrolle zum Einsatz / Our products are used in over...
-
Technical Solution Architect
Vor 3 Tagen
Munich, Deutschland Manning Global VollzeitOur client, a leading global IT service provider, is recruiting a ** Technical Solution Architect** *** to join their pro ject in ** Germany **. **Position Title**: **Technical Solution Architect** **Position Type**: - Employment**Start Date**: - ASAP**Location**: - Germany**Contact**: - Bojan Ulemek | +49 89 23 88 98 671**Responsibility**: - Must have...
-
Technical Writer
Vor 4 Tagen
Munich, Deutschland Top Remote Talent VollzeitA software development company is looking for a great, long-term Technical Business Analyst / Technical Writer. The company creating the world’s most used route sequencing and optimization software for small businesses and enterprises. With over 35,000 customers, the company helps last mile businesses save tremendous amounts of money, time, and labor....
-
Customer Support Engineer
vor 4 Wochen
Munich, Deutschland ACCRETECH VollzeitACCRETECH is one of the world’s leading manufacturers of production equipment for the semiconductor industry and of systems for form and surface metrology. From our European headquarters in Munich, we serve the entire European market through a network of sales and customer service offices. To support the Technical Support Team at the Munich location ,...
-
Sub-teamlead Technical Operations and Support
Vor 7 Tagen
Munich, Deutschland E.ON Drive GmbH VollzeitE.ON Drive GmbH | Unbefristet | Vollzeit E.ON ist einer der größten europäischen Betreiber von Energienetzen und Energieinfrastruktur sowie Anbieter innovativer Energielösungen für über 50 Millionen Kunden. Rund 72.000 Mitarbeitende arbeiten stetig daran, eine CO2-freie, digitale Energiewelt aufzubauen und unseren Kunden Zugang zu nachhaltiger Energie...
-
Technical Account Manager, Telco Vertical
vor 4 Wochen
Munich, Deutschland AWS EMEA SARL (Germany Branch) - H13 VollzeitWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including...
-
Technical Account Manager
vor 4 Wochen
Munich, Deutschland AWS EMEA SARL (Germany Branch) - H13 VollzeitAt Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other...
-
Technical Customer Support Engineer
vor 1 Woche
Munich, Deutschland KINEXON VollzeitYOUR OPPORTUNITY Customer Service at KINEXON, 3rd Level Support or even more! ;) After a successful Go Live of an industrial application delivered by KINEXON the support of customers is handed over to the Customer Service Department. As a member of this team you will be the first contact person for our industry customers, like BMW, Continental, MTU or...
-
Customer Support Engineer
vor 4 Wochen
Munich, Deutschland Tulip Interfaces Inc VollzeitTulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility...
-
Customer Support Engineer
vor 4 Wochen
Munich, Deutschland Tulip Interfaces Inc VollzeitTulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility...