Customer Support Engineer

vor 4 Wochen


Munich, Deutschland Tulip Interfaces Inc Vollzeit

Tulip, the Manufacturing App Platform, is empowering the world’s leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip’s no-code platform, manufacturers can empower those closest to operations to digitally transform their shop floors and gain real-time visibility into the people, machines, and processes involved in production--all in a matter of days.

Manufacturers of all sizes, across industries including consumer electronics, contract manufacturing, automotive, apparel, medical devices, aerospace and defense, and more, have implemented Tulip’s intuitive platform to solve some of the most pressing challenges in manufacturing: digitizing paper-based processes, integrating industrial IoT (IIoT) technologies with legacy factory machines, and capturing and analyzing real-time production floor data.

A spinoff out of MIT, the company is headquartered in Somerville, MA, with offices in the UK and Germany. It has been recognized as a Forbes IoT Startup to Watch, Gartner Cool Vendor, IDC Innovator, Frost and Sullivan Entrepreneurial Company of the year, and a World Economic Forum Technology Pioneer.

Tasks

Key Responsibilities:

  • Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries
  • Educate customers on the product, usage, and features Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed
  • Manage Support workload to provide visibility to issues and resolution status
  • Continuously improve the internal support processes and tools Expand product documentation held in our customer-facing knowledge base
Requirements

What skills do I need?

  • Exceptional communication skills, written and oral
  • Collaborative team player who can partner with and manage multiple teams to resolve issues
  • Experience in computer science a plus; familiarity with SQL and basic coding at a minimum
  • Experience in manufacturing or process engineering a plus 4-year university degree in engineering or computer science
  • Fluent in German and English; French fluency is a plus


  • Munich, Deutschland ACCRETECH Europe GmbH Vollzeit

    ACCRETECH ist einer der weltweit führenden Hersteller von Produktionsanlagen für die Halbleiterindustrie sowie von Systemen für die Form- und Oberflächenmesstechnik. Vom europäischen Hauptquartier in München aus betreuen wir über ein Netzwerk von Vertriebs- und Kundendienststellen den gesamten europäischen Markt. Zur Unterstützung unseres...


  • Munich, Bayern, Deutschland Cognizant Technology Solutions Vollzeit

    Cognizant is looking for a Deskside Support Engineer in Unterschleissheim 85716 near München. This is a 100% office role (not remote) that comes with a favourable salary and benefits package. In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also troubleshoot...


  • Munich, Bayern, Deutschland KINEXON Vollzeit

    Your Exciting OpportunityReady to dive into the Customer Service world at KINEXON, where you'll be handling 3rd Level Support and much more ;)Once our industrial applications are up and running smoothly, the spotlight shifts to our Customer Service Department. As part of this dynamic team, you become the go-to person for industry giants like BMW,...

  • Support Engineer

    vor 4 Wochen


    Munich, Deutschland GrowthBook Vollzeit

    GrowthBook is an open-source platform for feature flagging and A/B testing that enables companies of all sizes to measure the impact of the application changes they release.We are focused on bottom-up adoption and building a product that our customers love to use. GrowthBook is already used in production by thousands of companies and we’re just getting...

  • Application Engineer

    vor 1 Monat


    Munich, Bayern, Deutschland IC Resources Vollzeit

    An exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for a market leader in Power Electronics and Devices. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and customising solutions for customers.As well as fluent German language and an...


  • Munich, Deutschland IC Resources Vollzeit

    An exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for an automotive semiconductorcompany. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and validating solutions for customers. As well as fluent Germanlanguage and an interest in customer...

  • Application Engineer

    vor 1 Monat


    Munich, Deutschland IC Resources Vollzeit

    An exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for a market leader in Power Electronics and Devices. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and customising solutions for customers. As well as fluent German language and an...


  • Munich, Bayern, Deutschland IC Resources Vollzeit

    An exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for an automotive semiconductorcompany. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and validating solutions for customers.As well as fluent Germanlanguage and an interest in customer...


  • Munich, Deutschland Jinko Solar Co., Ltd. Vollzeit

    JinkoSolar (NYSE: JKS) is one of the world’s largest solar module manufacturers. We distribute our solar products and sell our solutions and services to a diversified international utility, commercial and residential customer base all over the world.Interested in joining a global number one? we offer an exciting role with outstanding career perspective as...


  • Munich, Deutschland Cognizant Technology Solutions Vollzeit

    Cognizant is looking for a Deskside Support Engineer in Unterschleissheim  85716 near München. This is a 100% office role (not remote) that comes with a favourable salary and benefits package.  In this Deskside Support Engineer role, you will install and configure hardware and software components to ensure usability by end users. You will also...


  • Munich, Deutschland ACCRETECH Vollzeit

    ACCRETECH is one of the world´s leading manufacturers of semiconductor production equipment as well as form and surface measuring systems. From our European headquarter in Munich, Germany and offices in France, Italy and Hungary; we oversee the entire European and Southern American market through a network of sales and customer service points. In the...

  • IT Supporter

    vor 2 Wochen


    Munich, Deutschland Snaphunt Vollzeit

    The OfferLeadership RoleThe JobYou will be responsible for : Processing customer enquiries and problems in the area of IT support Recording and documentation of customer information and support tickets Initial contact and first analysis of technical problems Providing solutions and instructions for frequently occurring problems Escalating complex cases to...


  • Munich, Deutschland AVIAREPS Vollzeit

     We are looking for a Junior Data Center Support Engineer (m/f/d) in Frankfurt am Main to start as soon as possible on a full-time basis. Your tasks include: Opportunity to work in a customer environment that operates 24/7 Installation, Move, Add, Change and Decomission of IT equipment at the Data Center Proactively monitoring the ticketing system;...

  • Customer Support

    vor 4 Wochen


    Munich, Deutschland ANGEHEUERT GmbH Vollzeit

    Mit innovativen Robotern und Automatisierungssystemen revolutioniert unser Klient an 5 Standorten die Logistikbranche. Seit 7 Jahren macht es sich die Tochtergesellschaft von BMW an 5 Standorten zur Aufgabe, die Logistik ihrer Kunden zu automatisieren und effizienter zu gestalten. Sie bauen mit modernster Hard - und Software autonome Logistikdienste und...


  • Munich, Deutschland STMicroelectronics Vollzeit

    Position description **Posting title**: - Field Quality Support EMEA Central Europe & UK (f/m/d) **Regular/Temporary**: - Regular **Job description**: - STMicroelectronics, one of the world’s largest semiconductor companies, has an opportunity for a Field Quality Support Engineer located in Munich, Germany. The Quality Engineer will be the direct...


  • Munich, Deutschland KINEXON Vollzeit

    YOUR OPPORTUNITY Customer Service at KINEXON, 3rd Level Support or even more! ;) After a successful Go Live of an industrial application delivered by KINEXON the support of customers is handed over to the Customer Service Department. As a member of this team you will be the first contact person for our industry customers, like BMW, Continental, MTU or...


  • Munich, Deutschland Lanes & Planes GmbH Vollzeit

    Deine Position Wenn du bereit bist, neue Ideen einzubringen und unser Customer Support Team mit Hotel-Schwerpunkt voranzutreiben, dann bist du bei Lanes & Planes genau richtig! Wir suchen einen motivierten Teamlead Customer Support Hotel (m/w/d), vorzugsweise mit Hotelerfahrung, für die Führung unseres wachsenden Support Teams. In der Rolle schaffst du...


  • Munich, Deutschland Manpower Vollzeit

    Customer Service Support (gn) **Sie suchen einen neuen Job?**: Für einen unserer Kundenunternehmen suchen wir in Direktvermittlung ab sofort einen **Customer Service Support (gn) **in Vollzeit. **Unser Angebot an Sie**: **Bei uns erhalten Sie eine persönliche Beratung und die Möglichkeit interessante Unternehmen kennenzulernen. Die Vermittlung ist für...

  • IT Supporter

    vor 2 Wochen


    Munich, Deutschland LAN IT 24 GmbH Vollzeit

    We at LAN-IT 24 (Germany) are currently looking for IT Supporters / IT Engineer for Munich GermanyStart: ASAP Full time (Mon-Fri/40 hour ) 100% Onsite The RoleYou will be responsible for : Processing customer enquiries and problems in the area of IT support Recording and documentation of customer information and support tickets Initial contact and first...


  • Munich, Deutschland Integrity Next GmbH Vollzeit

    Was erwartet dich?Planung und Implementierung einer neuen, nutzerzentrierten und effizienten Customer-Support-PlattformRegelmäßige Überprüfung und Aktualisierung des Systems, um eine hohe Servicequalität und einen reibungslosen Betrieb zu gewährleistenEntwicklung und Implementierung effizienter Prozesse für das Customer-Support- CenterErgänzender...