Customer Support Mitarbeiter/in

vor 6 Monaten


BerlinKreuzberg, Deutschland DS Destination Solutions GmbH Vollzeit

Die Stelle kann aus dem HomeOffice ausgeübt werden. Im Office in Berlin oder auf Rügen.

**Wir machen Ferienhäuser und Ferienwohnungen online buchbar**

Wir von Destination Solutions sind die marktführende B2B- Plattform für Ferienunterkünfte und vereinfachen das Leben von Ferienhausagenturen, Privatvermietern und Destinationen in Deutschland, Österreich und der Schweiz.

Ein zukunftsorientiertes Umfeld braucht ambitionierte Persönlichkeiten Daher suchen wir zur Verstärkung unseres Teams Kolleginnen und Kollegen, die für die TravelTech Branche brennen und mit uns die Onlinebuchbarkeit von Ferienhäusern und Ferienwohnungen vorantreiben möchten.

**Aufgaben**:

- Entgegennahme und Bearbeitung von Support-Anfragen per Telefon oder E-Mail
- Beratung von Agenturen und Gastgebern bezüglich unserer Produkte und Dienstleistungen im B2B-Bereich
- Aktives Testen neuer Funktionalitäten und Features in Absprache mit dem Produkt Team
- Überprüfung der Realisierbarkeit von Kundenwünschen in Zusammenarbeit mit den Fachabteilungen
- Unterstützung und Beratung unseres 1st-Level-Supports
- Eskalationsbearbeitung und kreative Problemlösungen

**Erfahrungen**:

- Kaufmännische oder touristische Ausbildung, gerne auch Quereinsteiger aus der Hotellerie, dem Reisebüro oder der Tourist-Information oder SAAS Erfahrung
- Präzise, eigenständige und lösungsorientierte Arbeitsweise
- Schnelle Auffassungsgabe, strukturiertes Arbeiten, lösungsorientiertes Denken, hohe Lernbereitschaft und Belastbarkeit
- Sicherer Umgang mit MS-Office, ausgeprägte Internet
- und Technikaffinität
- Fließende Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift

**Interesse geweckt?**
Wir freuen uns auf deinen Lebenslauf mit Angabe von Gehaltsvorstellung und frühestmöglichem Eintrittstermin.

**Unsere Kultur**
- Flache Hierarchien mit kurzen Entscheidungswegen
- Ein hohes Maß an Selbstständigkeit und Verantwortung mit Raum für eigene Ideen
- Ein motiviertes und zielstrebiges Team, das gerne gemeinsam anpackt
- Unsere Aus
- und Weiterbildungsangebote begünstigen die persönliche Entfaltung und individuelle Karriereentwicklung
- Ein modernes Arbeitsumfeld mit flexiblen Arbeitszeiten und Homeoffice Möglichkeiten
- Eine attraktive, marktgerechte Vergütung, die neben einem monatlichen Festgehalt auch einen Jahresbonus beinhaltet
- Sei Teil einer Gemeinschaft, in der jeder ein Intrapreneur ist und wir gemeinsam Wachstum vorantreiben

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Betriebliche Altersvorsorge
- Homeoffice-Möglichkeit
- Mitarbeiter-Rabatt

Arbeitsort: Zum Teil im Homeoffice in 10997 Berlin



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