Customer Support Mitarbeiter/in
vor 6 Monaten
Die Stelle kann aus dem HomeOffice ausgeübt werden. Im Office in Berlin oder auf Rügen.
**Wir machen Ferienhäuser und Ferienwohnungen online buchbar**
Wir von Destination Solutions sind die marktführende B2B- Plattform für Ferienunterkünfte und vereinfachen das Leben von Ferienhausagenturen, Privatvermietern und Destinationen in Deutschland, Österreich und der Schweiz.
Ein zukunftsorientiertes Umfeld braucht ambitionierte Persönlichkeiten Daher suchen wir zur Verstärkung unseres Teams Kolleginnen und Kollegen, die für die TravelTech Branche brennen und mit uns die Onlinebuchbarkeit von Ferienhäusern und Ferienwohnungen vorantreiben möchten.
**Aufgaben**:
- Entgegennahme und Bearbeitung von Support-Anfragen per Telefon oder E-Mail
- Beratung von Agenturen und Gastgebern bezüglich unserer Produkte und Dienstleistungen im B2B-Bereich
- Aktives Testen neuer Funktionalitäten und Features in Absprache mit dem Produkt Team
- Überprüfung der Realisierbarkeit von Kundenwünschen in Zusammenarbeit mit den Fachabteilungen
- Unterstützung und Beratung unseres 1st-Level-Supports
- Eskalationsbearbeitung und kreative Problemlösungen
**Erfahrungen**:
- Kaufmännische oder touristische Ausbildung, gerne auch Quereinsteiger aus der Hotellerie, dem Reisebüro oder der Tourist-Information oder SAAS Erfahrung
- Präzise, eigenständige und lösungsorientierte Arbeitsweise
- Schnelle Auffassungsgabe, strukturiertes Arbeiten, lösungsorientiertes Denken, hohe Lernbereitschaft und Belastbarkeit
- Sicherer Umgang mit MS-Office, ausgeprägte Internet
- und Technikaffinität
- Fließende Deutschkenntnisse sowie gute Englischkenntnisse in Wort und Schrift
**Interesse geweckt?**
Wir freuen uns auf deinen Lebenslauf mit Angabe von Gehaltsvorstellung und frühestmöglichem Eintrittstermin.
**Unsere Kultur**
- Flache Hierarchien mit kurzen Entscheidungswegen
- Ein hohes Maß an Selbstständigkeit und Verantwortung mit Raum für eigene Ideen
- Ein motiviertes und zielstrebiges Team, das gerne gemeinsam anpackt
- Unsere Aus
- und Weiterbildungsangebote begünstigen die persönliche Entfaltung und individuelle Karriereentwicklung
- Ein modernes Arbeitsumfeld mit flexiblen Arbeitszeiten und Homeoffice Möglichkeiten
- Eine attraktive, marktgerechte Vergütung, die neben einem monatlichen Festgehalt auch einen Jahresbonus beinhaltet
- Sei Teil einer Gemeinschaft, in der jeder ein Intrapreneur ist und wir gemeinsam Wachstum vorantreiben
Art der Stelle: Vollzeit, Festanstellung
Arbeitszeiten:
- Montag bis Freitag
Leistungen:
- Betriebliche Altersvorsorge
- Homeoffice-Möglichkeit
- Mitarbeiter-Rabatt
Arbeitsort: Zum Teil im Homeoffice in 10997 Berlin
-
Customer Support Luxury Food Dutch and French
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...
-
Multilingual Technical Advisors Customer Support
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...
-
Customer Support
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for talented customer support workmates (M/F/d) for the customer service of a leading hotel booking portal. Previous experience in hospitality is an advantage, but not mandatory. **Your tasks in this customer service role**: - Support customers when booking accomodations - Assist in navigating the website - communication with hotels (e.g.,...
-
Mitarbeiter Social Media Customer Support
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFür eines unserer namhaften Kundenunternehmen suchen wir zum nächstmöglichen Zeitpunkt mehrere Chat/E-Mail Agenten (m/w/d) für das Aufgabengebiet Social Media Customer Support. **Aufgabengebiet**: - Kundenbetreuung via Chat, eMail, Facebook und Twitter - Datenbankpflege (Nachbereitung und Dokumentation) - Hilfestellung bei der Beseitigung von...
-
Customer Support Smart Tv
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care Vollzeit**Do you bring what it takes**: - good understanding of electronic entertainment devices and their functionality - empathic listener and persuasive speaker - customer mindset - structured and goal-oriented way of working - can work shifts - fluent in Danish Typical tasks in this customer service role - Receiving customer inquiries regarding the...
-
Customer Support Smart Tv
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care Vollzeit**Do you bring what it takes**: - good understanding of electronic entertainment devices and their functionality - empathic listener and persuasive speaker - customer mindset - structured and goal-oriented way of working - can work shifts - fluent in Danish and Norwegian Typical tasks in this customer service role - Receiving customer inquiries regarding...
-
Customer Support Smart Tv
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care Vollzeit**Do you bring what it takes**: - good understanding of electronic entertainment devices and their functionality - empathic listener and persuasive speaker - customer mindset - structured and goal-oriented way of working - can work shifts - fluent in Swedish and Norwegian Typical tasks in this customer service role - Receiving customer inquiries regarding...
-
Czech Customer Support Banking Industry
vor 4 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer - and finally you (M/F/d). There you help people by answering questions, processing transactions, and resolving their issues! You provide awesome customer service on behalf of one big company customers deal with every day. The team comes from an array of backgrounds and experiences; all...
-
Customer Support High End Electronic Devices
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support High End Electronic Devices
vor 8 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support High End Electronic Devices
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Community Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a highly skilled Community Manager to join our Workstation Customer Care team. This role offers the opportunity to work as a bridge builder between our social media platform and its clients in Germany.This position can be performed from home, anywhere in Germany, and involves advising small and medium-sized companies on advertising solutions...
-
Customer Support Specialist
vor 6 Monaten
Berlin, Deutschland Customer Alliance VollzeitAbout Us At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas,...
-
Dutch Customer support mfd e-scooter rent
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client leases escooters the perfect means of transport for urban environments: quick overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer or are planning to do so. We are looking for new colleagues in customer service in order to register all these...
-
Czech Customer Support Banking Industry
vor 4 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer – and finally you (m/f/d). There you help people by answering questions, processing transactions, and resolving their issues! You provide awesome customer service on behalf of one big company customers deal with every day.The team comes from an array of backgrounds and experiences; all...
-
Czech Customer Support Banking Industry all genders
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer and finally you (m/f/d). There you help people by answering questions processing transactions and resolving their issues! You provide awesome customer service on behalf of one big company customers deal with every day.The team comes from an array of backgrounds and experiences; all share...
-
Czech Customer Support Banking Industry
vor 4 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer – and finally you (m/f/d). There you help people by answering questions, processing transactions, and resolving their issues! You provide awesome customer service on behalf of one big company customers deal with every day. The team comes from an array of backgrounds and experiences; all...
-
Czech Customer Support Banking Industry
vor 4 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer – and finally you (m/f/d). There you help people by answering questions, processing transactions, and resolving their issues! You provide awesome customer service on behalf of one big company customers deal with every day. The team comes from an array of backgrounds and experiences; all...
-
Customer Support
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client leases e-scooters - the perfect means of transport for urban environments: quick, overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer - or are planning to do so. We are looking for new colleagues in customer service in order to register all...
-
Dutch Customer Support
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client leases e-scooters - the perfect means of transport for urban environments: quick, overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer - or are planning to do so. We are looking for new colleagues in customer service in order to register all...