Mitarbeiter Social Media Customer Support

vor 7 Monaten


Berlin, Deutschland Workstation Customer Care Vollzeit

Für eines unserer namhaften Kundenunternehmen suchen wir zum nächstmöglichen Zeitpunkt mehrere Chat/E-Mail Agenten (m/w/d) für das Aufgabengebiet Social Media Customer Support.

**Aufgabengebiet**:

- Kundenbetreuung via Chat, eMail, Facebook und Twitter
- Datenbankpflege (Nachbereitung und Dokumentation)
- Hilfestellung bei der Beseitigung von technischen Störungen
- Beratung zu Zahlungsmöglichkeiten und Zahlungsmodalitäten
- Tarifberatung
- Reklamationsbearbeitung

**Anforderungsprofil**:

- Vorkenntnisse aus dem technischen Support hilfreich aber nicht zwingend notwendig
- Interesse für den Social Media Bereich und Sportübertragungen
- sehr gutes Deutsch in Wort und Schrift
- Gute Englischkenntnisse (vorbereitende Schulung in englischer Sprache)
- Schnelle Tippgeschwindigkeit, idealerweise 10-Finger blind
- Bereitschaft zur Schichtarbeit
- Grundlagenwissen zur Nutzung von Streamingdiensten, Windows und Internet, iOS und Android

**Unser Kundenunternehmen bietet Ihnen**:

- Umfangreiche und vollvergütete Einarbeitung
- Abwechslungsreiche Tätigkeit in einem internationalen Unternehmen
- Interne Weiterbildung und Entwicklungschancen
- Ein interkulturelles Umfeld, zentral gelegener Arbeitsplatz
- Betriebsrat, betriebliche Sozialleistungen

Wir freuen uns Sie kennenzulernen


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