Mitarbeiter Social Media Customer Support
vor 7 Monaten
Für eines unserer namhaften Kundenunternehmen suchen wir zum nächstmöglichen Zeitpunkt mehrere Chat/E-Mail Agenten (m/w/d) für das Aufgabengebiet Social Media Customer Support.
**Aufgabengebiet**:
- Kundenbetreuung via Chat, eMail, Facebook und Twitter
- Datenbankpflege (Nachbereitung und Dokumentation)
- Hilfestellung bei der Beseitigung von technischen Störungen
- Beratung zu Zahlungsmöglichkeiten und Zahlungsmodalitäten
- Tarifberatung
- Reklamationsbearbeitung
**Anforderungsprofil**:
- Vorkenntnisse aus dem technischen Support hilfreich aber nicht zwingend notwendig
- Interesse für den Social Media Bereich und Sportübertragungen
- sehr gutes Deutsch in Wort und Schrift
- Gute Englischkenntnisse (vorbereitende Schulung in englischer Sprache)
- Schnelle Tippgeschwindigkeit, idealerweise 10-Finger blind
- Bereitschaft zur Schichtarbeit
- Grundlagenwissen zur Nutzung von Streamingdiensten, Windows und Internet, iOS und Android
**Unser Kundenunternehmen bietet Ihnen**:
- Umfangreiche und vollvergütete Einarbeitung
- Abwechslungsreiche Tätigkeit in einem internationalen Unternehmen
- Interne Weiterbildung und Entwicklungschancen
- Ein interkulturelles Umfeld, zentral gelegener Arbeitsplatz
- Betriebsrat, betriebliche Sozialleistungen
Wir freuen uns Sie kennenzulernen
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