Customer Service Agent for The Uk Market

Vor 2 Tagen


Berlin, Deutschland Sitel Group Vollzeit

**About Sitel Group®**

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

**We are currently searching for customer service representatives with fluent english for the UK Market**

**Job Summary**

The primary function of the role is to be the first point of contact and deliver a professional and high quality customer service. This could include dealing with customer, client, or third party contacts and complaints within agreed service levels. The individual will need to use their own initiative as well as follow established procedures, processes and systems to source information to provide a resolution for the customer. The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties.

**Primary Job Responsibilities**
- Receiving inbound calls from our client's customers, helping to resolve any queries they have
- Respond to and resolve customer complaints.
- Building rapport with new and existing customers, giving the best possible customer experience.
- Demonstrating a keen attention to detail
- Working effectively as part of a team
- Adhering to company principles and values at all times

**Your Skills**
- Excellent customer service skills
- Demonstrable experience of working within a structured process
- The ability to work well as part of a team
- Being flexible and open to a new challenge

**More Details**

We are recruiting for full time, permanent roles. Working hours are from monday to friday between 8 a.m. and 5 p.m.

You will be provided with all the training you will need to thrive in your role with us and all training time is fully paid.

Benefits of joining our great team in Berlin include:

- 27 days holiday leave
- casual dress code
- free onsite parking
- pension scheme
- corporate discounts - gyms, bike leasing and more

**Customer Service Agent for the UK Market**

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