Team Leader

vor 3 Monaten

Duesseldorf, Deutschland Kereis International SAS Vollzeit

Kereis Solutions Deutschland GmbH, part of the Kereis Group, headquartered in

Paris, France, is an independent insurance third party administrator and developer of

(digital) business models with a focus on residual credit insurance and private

pensions.

We continue to grow and set up a new team in Düsseldorf. We are looking for you to

join us on this mission. It is about accompanying the project, setting up the processes

and forming a team that provides our business partner with the highest service

standards.

Your missions concretely:
You will work on a new business activity, together with our insurance partner and the

project team.

As a Team Leader, you will be part in both setting up the activity and in the day-to-day

management after Go Live:
1. During the project phase, you will work on several steps of the project (user

testing, drafting of procedures and training material...).

2. You will play an active role in building the future staff by helping to recruit and

train the targeted team (customer service, claim management and back-office

activities)

3. You will be responsible for the day-to-day operational management of one or

more back-office teams: coordinating, informing, coaching and motivating the

team:
a. Ensuring the quality of all processes for which you are responsible;
b. Monitoring productivity indicators;
c. Contributing to the maintenance and updating of tools and procedures;
d. Ensuring compliance with the agreed procedures, and organizing

internal control checks;
e. Participating directly in the unit's activities if necessary.

4. Aligned with Operations Manager's expectations, you will set team's objectives

to deliver the operational performance and the quality expected by our

insurance partner.

5. As a multi-skilled professional, you will be able to move from single case

management to providing expert advice to your team.

What about you ?

Knowledge and hard-skills:
1. Insurance back-ground based on professional experience or certification;
2. Your expertise on loan, protection and/or life insurance field (back-office and

claim related) allows you to advice our internal and external customers at a high

level of satisfaction and to develop the skills of the team;
3. You have at least 5 years' experience in managing support teams in the

insurance field;
4. You have good verbal (both oral and written) and non-verbal communication

skills;
5. As a native German speaker or fluent in German, you will have the opportunity

to practise your good level of English and/or French (B2) as you will exchange

on a daily basis with our insurance partner support teams located in Germany

and in France;

Soft-skills:
1. Adaptable, organized and responsive, you know how to manage priorities and

support the team in meeting customer commitments;
2. You are at ease in a project environment and in a day-to-day operational

environment as well;
3. You are an inspiring team player, with strong integrity and work ethics;
4. Customer satisfaction is your number one priority.

Benefits you will get
- Flexible working hours - Depending of your activity we offer different

working time models and the options of working from home
- In-company continuing training such as Regulation, compliance, individual

training and professional development
- Team spirit - During your training period you will also be closely

accompanied and supervised in the form of a sponsorship
- International work environment - As representative of our customer you

will have regular exchanges with colleagues located in France and internal

support services from our French headquarter

Our offer:

- A permanent employment contract with the security of an international group
- 30 working day’s holiday
- Regular working hours from Monday to Friday, no week-end shifts

Kereis values diversity in all its forms and welcomes all talents without distinction. We

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Betriebliche Weiterbildung
- Flexible Arbeitszeiten
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Kostenloser Parkplatz

Ausbildung:

- Mittlere Reife oder gleichwertig (Wünschenswert)

Berufserfahrung:

- Führung: 2 Jahre (Wünschenswert)
- Teamleitung: 1 Jahr (Wünschenswert)

Sprache:

- Deutsch (Wünschenswert)

Arbeitsort: Zum Teil im Homeoffice in 40476 Düsseldorf

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