Customer Service Coordinator
vor 2 Monaten
Company: Hublot
- Country / Region : Germany
- City : Zimmersmühlenweg 8-10, 61440 Oberursel
- Business group: Watches & Jewellery
- Contract type: Permanent Job
- Function: Supply Chain
- Experience required: Beginner
- Reference No.: HUBL00667
- Date of publication: 2023.06.20
POSITION
**LVMH Watch & Jewelry is part of one of the world's leading luxury goods companies, distributing the prestigious watch brands Zenith, TAG Heuer and Hublot. A member of the LVMH Group since 2008, Hublot stands for the art of fusing modern materials with the classic art of watchmaking. In order to push back the limits of mastering time, the watchmaking House of Hublot has developed a brand of savoir-faire all of its own: the art of fusion. We combine an international and dynamic working environment within the LVMH Group with our family working atmosphere, where you can make a difference.**
For our After Sales Service in Oberursel (next to Frankfurt am Main) we are looking for a
**Customer Service Coordinator (m/w/d) **English & French
**YOUR DUTIES & RESPONSIBILITIES**
- Interface between customers and Hublot workshop to handle the correspondence and telephone contact with end customers and jewellers
- Offering excellent customer service through high service orientation and extensive product knowledge
- Handling customer complaints brought to your attention
- Invoicing to customers, acceptance and processing of repairs and warranty services
- Preparation and dispatch of cost estimates and credit notes
- Effective and accurate use of in-house database and systems for administrative processing and documentation
PROFILE
**YOUR PROFILE**
- Commercial education or similar
- First professional experience in a similar administration or customer service role
- Multilingual written and verbal communication skills in English and French, German is a plus
- Excellent interpersonal and communication skills
- Be able to work under pressure and high volume with a good degree of accuracy
- Knowledge of and ability to use various computer systems (e.g. Microsoft Office programs)
**WHAT TO EXPECT**
- Modern workplace and 30 vacation days per calendar year
- Monthly Sodexo meal vouchers
- Full cost coverage for the Deutschland-Ticket and 50% subsidy for bike leasing
- 100€ per month subsidy for child care and five fully paid child sick days per year
- Subsidized company pension plan
- Employee discounts within the brand world of the LVMH Group
- Regular employee events, an open and friendly working atmosphere
**CONTACT**
**HR Department**
Naida Fehric (HR Business Partner)
LVMH Watch & Jewelry Central Europe GmbH
Zimmersmühlenweg 8-10
61440 Oberursel
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