Medical Support Specialist Germany

vor 2 Wochen

Berlin, Deutschland Careers at Eucalyptus Vollzeit

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions

**About The Role**

We're looking for someone who is empathetic and capable of putting our patients first to deliver an outstanding patient support model in Germany. We are seeking a bi-lingual German and English speaker to provide a safer and more personalised healthcare experience for our patients.

The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You'll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.

Not only does this role give an outstanding medical professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the European health landscape.

We are a young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights, or changing market conditions in order to deliver on our company-wide objectives. It is critical for us that you share these philosophies, are adaptable to change and comfortable with solving for ambiguity.

We don't just talk about customer-centricity, "patient first" is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2023, we have ambitious plans to expand our operations further in Europe with the core objective of levelling up our core healthcare infrastructure, investing in greater personalisation and delivering higher touch services and support for sustained health outcomes.

Join us to be a critical part of our growth journey here in Germany

**As a Medical Support Specialist at Eucalyptus, you will (responsibilities)**:

- Be based in Germany - reporting directly to our Operations Lead, who is based in Germany
- Triage medical enquiries efficiently to ensure excellent patient safety and care is received
- Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
- Proactively engaging with patients throughout their treatment journey
- Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
- Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time
- Maintain a fast response to our patients - medical support team operates between 9am-5pm, 7 days a week. While flexibility for weekend work and rostering between our operating hours will be required, we will definitely work with you to find the right balance.

**About You (skills)**
- **Qualified health professional -** you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
- **Bi-lingual**: Communicate fluently in German and English (bonus - if you're proficient in other European languages)
- **Clear communicator -** communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- **Experienced decision maker -** you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- **Cool head -** you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- **Trust -** patients trust you implicitly because of your experience, your confidence and your manner
- **Heart -** Patients love their interactions with you, feel safe and supported in your care and keep coming back

**So, why join Eucalyptus?**
- We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months
- Wo

  • Medical Support Specialist

    Vor 7 Tagen

    Berlin, Deutschland Eucalyptus Vollzeit

    Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients. We’re looking for someone who is empathetic and capable of putting our patients first to deliver an outstanding patient support model in Germany. We are seeking a bi-lingual German and English speaker to...

  • Lcv Eucom Ew Germany: Logistics Support Specialist

    Vor 3 Tagen

    Berlin, Deutschland KBR Vollzeit

    **Title**: LCV EUCOM EW Germany: Logistics Support Specialist **Program Summary** **KBR** leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the **Logistics Civil Augmentation Program contract** (**LOGCAP**). KBR’s enduring mission support of the...

  • Multilingual Medical Information Specialist Sal

    vor 4 Wochen

    Berlin, Deutschland ProPharma Group Vollzeit

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...

  • Multilingual Medical Information Specialist

    Vor 4 Tagen

    Berlin, Deutschland ProPharma Group Vollzeit

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...

  • Medical Science Liaison

    vor 4 Wochen

    Berlin, Deutschland Syneos Health Clinical Vollzeit

    **Description** **You are a listener, an educator and a gifted cultivator of new and exciting opportunities grounded in science.** The Syneos Health Medical Science Liaison (MSL) will have primary responsibility for interacting with key stakeholders and healthcare providers. The MSL will collaborate with Physicians and other medical experts to support...

  • Customer Support Specialist

    vor 4 Wochen

    Berlin, Deutschland AMBOSS Vollzeit

    Hello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...

  • Customer Support Specialist

    Vor 4 Tagen

    Berlin, Deutschland Fugro Germany Land GmbH Vollzeit

    Sie kommen als Customer Support Specialist (m/w/d) in ein spannendes und herausforderndes Umfeld und in abwechslungsreiche Projekte. WAS SIE WISSEN MÜSSEN IM ÜBERBLICK Wir suchen nach neuen Mitarbeitern im Bereich GeODin Software Support, die das weitere Wachstum unseres Unternehmens auf internationaler Ebene unterstützen. Sie werden wichtiger...

  • Sales Ambassador in Germany

    Vor 3 Tagen

    Berlin, Deutschland Strategic Staffing Solutions International Vollzeit

    Sales Ambassador in Germany **Strategic Staffing Solutions International **client known for therapeutic treatments, wellness programs, and medical services. We are currently seeking a highly motivated Sales Specialist in Germany to join their team. **RESPONSIBILITIES**: - Searching for new B2B sales channels and executing the sales budget - Direct sales...

  • Multilingual Medical Information Specialist

    vor 3 Wochen

    Berlin, Deutschland ProPharma Group Vollzeit

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...

  • Technical Support Specialist

    vor 4 Wochen

    Berlin, Deutschland Amida Recruitment Vollzeit

    Technical Support SpecialistBerlinOnsiteWould you like to be apart of a company who is building the energy system of the future? Our client is a global leader in renewable energy systems and are rapidly expanding globally. They are on the lookout for driven and ambitious Technical Support Specialists to work in their Berlin office.What you will be doing as...

  • Customer Care Specialist, Germany

    Vor 7 Tagen

    Berlin, Deutschland Upway Vollzeit

    **Customer Care Specialist, Germany**: - Department- Operations- Employment Type- Full Time- Location- Berlin- Workplace type- Onsite- Reporting To- Operations manager**Verantwortlichkeiten**: **Qualifikationen**: **Vorteile für dich**: **About Upway**: - At Upway, we are making electric mobility accessible to everyone. We are building the largest...

  • Germany Customer Care Specialist

    Vor 3 Tagen

    Berlin, Deutschland WeRoad Vollzeit

    **Germany Customer Care Specialist** **ÜBER WEROAD: WIR VERBINDEN MENSCHEN, KULTUREN UND GESCHICHTEN** WeRoad ist keine normale Reisefirma. Wir haben es uns als Ziel gesetzt, Menschen durch ihre Liebe zum Reisen, zum Abenteuer und zur Entdeckung ferner Länder und Kulturen miteinander zu verbinden. Wir bringen kleine Gruppen von gleichgesinnten...

  • German speaking, Medical Information Specialist- 12 month FTC

    vor 3 Wochen

    Berlin, Deutschland ProPharma Group Vollzeit

    For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners...

  • [해외취업] 독일, Cu Medical Germany Gmbh

    vor 4 Wochen

    Berlin, Deutschland Cu Medical Germany Gmbh Vollzeit

    **직종** - 영업관리 사무원**모집공고번호** - E20230126004**모집인원** - 2명**국가** - 독일**자격요건** **학력** 해당없음 - **경력** 무관 - **자격면허** **외국어능력** 필수 영어(상) : 거의 모든 상황에서 만족할 만한 의사소통 가능**주요업무내용** - (주)씨유메디칼시스템은...

  • Customer Support Specialist

    vor 4 Wochen

    Berlin, Deutschland Fugro Vollzeit

    Job Description - Scroll down for the English job description -_ - Sie kommen als Customer Support Specialist (m/w/d) in ein spannendes und herausforderndes Umfeld und in abwechslungsreiche Projekte. - WAS SIE WISSEN MÜSSEN IM ÜBERBLICK - Wir suchen nach neuen Mitarbeitern im Bereich GeODin Software Support, die das weitere Wachstum unseres Unternehmens...

  • Customer Support Specialist

    Vor 4 Tagen

    Berlin, Deutschland Paua Solutions GmbH Vollzeit

    **Zusammenfassung** - Vollzeit / Teilzeit Anstellung im Bereich Solarenergie und eCommerce - Job Titel: Customer Support Specialist - Ort: Berlin-Mitte (und remote) - Dauer: Ab sofort **Das ist paua** Wir sind ein junges Startup im Bereich erneuerbare Energien. Mit unseren Stecker-Solaranlagen ermöglichen wir es allen, eigenen Solarstrom zu erzeugen und...

  • Senior HPC Sales Specialist, AGS Field EMEA Germany

    vor 4 Wochen

    Berlin, Berlin, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

    5+ years in a role dedicated to information security 5+ years of field sales or business development representing a large technology OEM portfolio to large enterprise customers BA/BS degree AWS Global Sales is seeking a driven, talented, and experienced business leader to develop and scale our HPC solutions for Germany and Europe Central. We are looking for...

  • Customer Support

    vor 4 Wochen

    Berlin, Deutschland Adevinta Group Vollzeit

    mobile.de Germany Berlin, Germany Media Production / Sales & Customer Care / Customer Service Full-time **Job Description**: **Qualifications**: Additional Information Company Description **What you’ll do**: We are looking for a Customer Support & Sales Specialist (M/F/d) to join our Online Buying team. You will be a part of ourTransactions Business...

  • Language Support Specialist

    vor 3 Wochen

    Berlin, Deutschland RateHawk Vollzeit

    Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in German language.Job Responsibilities: taking calls and providing initial advice to B2B partners in German language; communication with partners about the on-going cases, providing regular updates on the progress;...

  • Medical Monitor

    vor 4 Wochen

    Berlin, Deutschland Alimentiv Vollzeit

    **Job Title**: Medical Monitor **Job Salary**:€73,500 - €122,000 EUR **Employment Type**:Full time, Permanent **Department/Unit Name**: Medical R&D Operations **Medical Oversight**: - Provide clarity on general protocol questions, and medical guidance for protocols as required. - Serve as medical expert providing guidance on patient eligibility, and...