Medical Support Specialist

vor 3 Wochen

Berlin, Deutschland Eucalyptus Vollzeit

Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

We’re looking for someone who is empathetic and capable of putting our patients first to deliver an outstanding patient support model in Germany. We are seeking a bi-lingual German and English speaker to provide a safer and more personalised healthcare experience for our patients.

The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You’ll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.

Not only does this role give an outstanding medical professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the European health landscape.

Tasks
- Be based in Berlin - reporting directly to our Operations Lead
- Triage medical enquiries efficiently to ensure excellent patient safety and care is received
- Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
- Proactively engaging with patients throughout their treatment journey
- Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
- Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time
- Maintain a fast response to our patients - medical support team operates between 9am-5pm, 7 days a week. While flexibility for weekend work and rostering between our operating hours will be required, we will definitely work with you to find the right balance.

**Requirements**:

- Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
- Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
- Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- Trust - patients trust you implicitly because of your experience, your confidence and your manner
- Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back

**Benefits**:

- We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months
- Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 4 brands speak to different people at different stages of their life and needs
- Strong culture of work-life balance, supported by flexible working hours and hybrid working possibilities
- We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale
- Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.
- Offer a competitive remuneration package plus government contributions
- Fun office parties and team dinners so you can bond with your team regularly
- Eucalyptus and brand merch designed by our very own in-house creative team

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