Account Director, Ce

vor 1 Monat

Berlin, Deutschland PureSpectrum Vollzeit

**Who We Are**:
PureSpectrum is a rapidly growing market research and insights platform. We simplify

technology for researchers so they can gather and use consumer data the way they want
- without disruption.

PureSpectrum currently facilitates more than 115 million online interviews annually through

our Marketplace. PureSpectrum also developed the industry’s first and only respondent-level

scoring system, PureScore. Most recently, PureSpectrum was recognized across the industry:
Certified Great Place to Work (2022-2024), Built In's Best Places to Work (2023-2024), Inc Best

Workplaces (2023), Newsweek's Global Most Loved Workplaces (2023-2024), Deloitte's Fast

500 (2020- 2023). PS is rapidly becoming the leading solution for quality multi-sourcing, as well

as end to end automated research solutions.

This position is hybrid, requiring in-office presence at the Berlin office 3 days per week.

**The Opportunity**:
PureSpectrum is seeking a proactive and dynamic Account Director to join our exceptional

team for the Central Europe region in our Berlin office. As an Account Director, you will play a

pivotal role in building and maintaining strong client relationships and delivering top-notch

solutions to meet their research needs. This position offers an exciting opportunity to work

with leading-edge technology, collaborate with a diverse team, working with key accounts and

be part of a company that is transforming the market research industry.

**Core Responsibilities**:

- Manage a portfolio of key clients within the region and (over)achieve targets with them,

as well find upselling and strategic opportunities to develop them further.
- Understand client goals and objectives, and develop strategic account plans to meet

and exceed revenue targets.
- Conduct Sample Marketplace demos as well as our ‘Why PureSpectrum?’ pitch

presentations that cover all our services.
- Conduct (and support) client sales pitches and prepare bids by running feasibility and

providing sample sourcing, sampling and scripting advice.
- Work with the Operations team to successfully deliver client projects, which includes

handling project delivery escalations and communicating internally with our CS team.
- Ensure your clients are satisfied with our delivery and price points so that you can grow

your client accounts.
- Serve as the key contact for clients, conducting regular calls/meetings (such as a project

based review or QBR) to understand our customers’ overall experience and satisfaction

with PureSpectrum.
- Learn and understand issues and challenges of customers’ organizations and industry.
- Respond to and resolve customer questions and issues, documenting all interactions in

CRM systems (PipeDrive).
- Build and maintain strong relationships with clients, serving as a trusted advisor and

point of contact.
- Prepare and deliver regular reports on account status, revenue forecasts, and

performance metrics.
- Collaborate with internal teams, including Product Development and Sales, to drive

product enhancements and identify opportunities for business growth.
- Stay up-to-date with industry trends and best practices, sharing knowledge within the

team and for effective, best in class touchpoint management with your clients.
- Support team members as required and share knowledge.

**Requirements**:

- Bachelor's degree in business, marketing, or a related field.
- At least 5-7 years of hands-on experience in market research, insights, or a client-facing

role within the market research industry.
- Demonstrated ability to build and maintain strong client relationships.
- Self-motivated and ambitious personality.
- Demonstrated track record of driving revenue growth and achieving sales targets and

client satisfaction.
- Strategic thinker with the ability to identify and capitalize on market opportunities.
- Excellent communication in German and English and interpersonal skills, with the ability

to build rapport and establish trust with clients.
- Experience providing outstanding client care and support in a sampling, software or

tech environment.

Zendesk and Jira.
- Able to work with various departments, levels of management and levels of technical

expertise.
- Able to defuse critical client situations and take ownership as needed.
- Strong organizational skills; able to prioritize tasks and issues.
- Positive attitude and ability to work in a fast-paced environment
- Good knowledge of market research tools and methodologies.
- Proficiency in MS Office Suite.
- DE time zone, to support your clients.
- Willingness to travel (as needed for clients) mostly within Germany.

PureSpectrum Benefits:
We offer a modern company culture with flexibility, individuality, creativity, and open

communication at all levels of the business. New clients and projects will add continuous

challenges to your working life and allow you to expand your horizons, both technically and

professionallyUnlimited PTO and sick

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