Guest Services Associate

vor 5 Monaten


Mainz, Deutschland Shared Service Center - Mainz Vollzeit

Summary

WE _care _FOR PEOPLE SO THEY CAN BE THEIR _best_.

Hyatt Hotels Corporation ist ein führendes globales Hotelunternehmen mit 28 führenden Marken. Unser Portfolio umfasst mehr als 1.300 Hotel-, All-Inclusive
- und Wellness-Resort-Hotels in 70 Ländern auf sechs Kontinenten unter den **_Park Hyatt®_**, **_Miraval®_**, **_Grand Hyatt®_**, **_Alila®_**, **_Andaz®_**, **_The Unbound Collection by Hyatt®_**, **_Destination by Hyatt_**, **_Hyatt Regency®_**, **_Hyatt®_**, **_Hyatt Ziva_**, **_Hyatt Zilara_**, **_Thompson Hotels®_**, **_Hyatt Centric®_**, **_Caption by Hyatt_**, **_JdV by Hyatt_**, **_Hyatt House®_**, **_Hyatt Place®_**, **_tommie_**, **_UrCove_**, and **_Hyatt Vacation Club®_** und viele andere Markennamen.

Werde Teil der Hyatt Familie und starte deine Karriere als **Guest Services Associate (w/d/m) - mit sehr guten Deutsch
- und Englischkenntnissen** bei der Hyatt Services GmbH in Mainz.

**Our Purpose**:We care for people so they can be their best.

**Our Vision**:A world of understanding and care.

**Our Mission**:To deliver distinctive experiences for our guests.

**Our Values**:Respect, integrity, humility, empathy, creativity, and fun are our shared core values.

Dein Job:
Du bist die erste Anlaufstelle für unsere Gäste bei allen Fragen rund um ihre Reservierung.

Du bleibst über die Angebote unserer Hotels auf dem Laufenden, damit sich unsere Gäste sich sehr gut beraten fühlen und gerne wieder bei uns buchen.

Du stehst in engem Kontakt mit den Hotels und kümmerst dich um ihre persönlichen Wünsche für einen perfekten Aufenthalt.

Du bearbeitest Reservierungsanfragen über unser globales Reservierungssystem und durch die verschiedenen Kommunikationskanäle.

Dein Profile:
Idealerweise hast Du eine Ausbildung in der Hotellerie absolviert. Oder möchtest Du Dich vielleicht gerne beruflich verändern?

Auf alle Fälle solltest Du die Motivation mitbringen und die Fähigkeit besitzen, neue Aufgaben zu erlernen.

Du verfügst über ausgeprägte Telefonverkauf-, PC-Kenntnisse sowie gute organisatorische Fähigkeiten und bist ein guter Teamplayer.

Du besitzt sehr gute Deutsch
- und Englischkenntnisse in Wort und Schrift.

Wir bieten:
Du startest deinen Job mit unserem 4-6-wöchigen Inhouse Training, um dich perfekt auf unsere Gäste vorzubereiten.

Wir bieten Dir einen modernen Arbeitsplatz in einem international ausgerichteten Büro in Zusammenarbeit mit einem motivierten, internationalen und dynamischen Team.

Deine Vorteile bei uns:

- Flexible Arbeitsmodelle - Teilzeit
- oder Home Office sind möglich
- Ermäßigtes Deutschlandticket
- Individuelle Entwicklungs
- und Karrieremöglichkeiten
- Weltweite Übernachtungen in Hyatt Hotels zu Mitarbeiterpreisen
- Kostenloser Tee und Kaffee sowie Obst in unseren Pausenräumen
- 500 Euro netto () für neue Kollegenempfehlungen
- Jährlich wechselnde Geburtstagsgeschenke
- Geldprämien für langjährige Dienstzeit
- Jahresbonus ab dem 2. Dienstjahr
- Förderung von Vermögenswirksamen Leistungen
- Urlaubsgeld ab dem 2. Dienstjahr
- Zusätzliche Freistellung an deinem Geburtstag und zu besonderen Anlässen
- Digitale Zeiterfassung, d.h. jede Arbeitsminute zählt (keine Überstunden gehen verloren)


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