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Director, Deployment, Change Management

vor 7 Monaten

Eschborn, Deutschland Marriott International, Inc Vollzeit

**Job Number** 24041305

**Job Category** Rooms & Guest Services Operations

**Location** Europe Office - Eschborn, Marriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
***

The Director, Deployment, Change Management & Communications will be responsible for working within the Payroll Project team to support communications and change management efforts. Primary responsibilities include developing and delivering change management and communications to support associates and other stakeholders impacted by Payroll Project.

The position should have a consultative skill set and approach to problem solving, as well as a flexible and collaborative working style. The resource should be comfortable leveraging standard tools and best practices from prior experience to best meet project needs. The work requires the individual to be highly adaptable to change, work within tight timelines, and manage multiple priorities.

**EXPECTED CONTRIBUTIONS, RESPONSIBILITIES & DUTIES**
- **Specific responsibilities include**:

- Contribute to Project Plan development and deployment, escalation process, issue resolution within Project Team and vendors.
- Contribute to the development and execution of change strategy for Payroll Project in order to effectively prepare organization for change and manage change risks
- Own the design and development of change management deliverables, including case for change, stakeholder analysis, change impact assessment, communication strategy/plan, leadership action plan, etc.
- Work with cross-functional project team members to identify and develop solutions for complex project issues, partnering closely to ensure active exchange of information and communication among team
- Manage the design and development of projects communications deliverables, according to the project plan and inclusive of production schedules, review protocols, editing, and coordination of distribution through appropriate channels
- Manage the design, development, and execution of project communication programs; ensuring message development and execution are consistent in voice, processes, tools and services provided to customers
- Support leadership project deployment communications, including presentations, memos, and performance reporting, with a focus on strategic messaging, persuasiveness, and visual attractiveness
- Provide analysis and guidance to the design, development, and delivery of training programs and support materials
- Develop project change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful
- Identify methods and measure the effectiveness of project change programs, set targets, track results, and continuously improve
- Manage to detailed change plans with identified deliverables and dates integrated into the overall project plan
- Develop processes and tools to support sustainability
- Escalate issues to team’s leadership, as appropriate

**CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED**

**REQUIRED**:

- 4-year bachelor’s degree from an accredited university in Communications, Journalism, Psychology, Business Administration, Marketing, or other relevant field
- 4-6+ years of relevant work experience related to change management and/or communications consulting

**PREFERRED**:

- Experience with complex project deployments
- Proven consulting experience supporting large scale transformations, preferably for globally branded organizations
- Experience with large system integrations
- Experience delivering change management tools, approaches, and methodologies
- 2+ years of hotel operations experience
- Experience with graphic design and multi-media production a plus

**KNOWLEDGE & SKILLS**:

- Expert written and verbal communication skills; listens to others and effectively comprehends information
- Ability to develop “client-ready” presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)
- Demonstrated experience working with and influencing cross-functional teams in a matrix organization
- Strong service orientation, consulting skills, and ability to interface with senior business leaders
- Strong program and project management skills
- Strong presentation and facilitation skills with ability to articulate compelling ideas and drive dialogue
- Ability to manage multiple work activities concurrently with mínimal supervision
- Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
- Able to build and maintain key internal customer and external client relationships by analyzing client needs through soliciting, evaluating and acting on client feedback
- Ability to develop and maintain strong interpersonal relationships with team members,