Event Support Specialist
vor 2 Monaten
YoungCapital ist ein Recruitingunternehmen, das Kandidat:innen mit passenden Unternehmen verbindet. Darüber hinaus arbeiten wir auch mit externen Unternehmen zusammen, die ihre Stellenanzeigen bei uns veröffentlichen, aber selber recruitieren. Hierbei haben wir keinen Einfluss auf den Inhalt der Stellenanzeigen oder den Recruitierungsprozess._
Support Ticketmaster clients in all their event management needs. This includes building events, making updates to events based on work requests from clients and supporting clients that self-program events using Ticketmaster’s product suite.
**What are you going to do**:
- Program events with accuracy and according to best practices and standard operating procedures defined
- Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors
- QA event configurations as required to confirm these meet quality levels
- Meet and exceed Event Management service level agreements
- Inform accurately in Salesforce event management information throughout the different Event Life-cycle stages
**What we offer**:
- Flexible Arbeitszeiten
- Angenehmes Arbeitsumfeld
- Festival and concert tickets
- Generous holiday
**What we ask**:
- Bachelorabschluss
- Lernbereitschaft
- Problemlösung
- Teamfähigkeit
- Kommunikation
**Extra information**:
- Work with clients, promoters, and internal departments such as marketing, finance, fan experience, and client support, when creating events and distributing information regarding those events
- Support clients on the usage of TM1 products that are related to Event Management processes: nxMenu 3.03 TM1 Events, TM1 Reports, etc.
- Configure events to allow other satellite products to operate, like TM1 Access, TM1 Flex, TM1 Amplify, etc.
- Bridge ISM requests to ISM Hub and quality review these as delivered
- For those clients with a Client Support Specialist (CSS) assigned, work closely with the CSS to understand how to better serve the client
- Actively work with Fan Experience teams to facilitate event configuration information as needed to answer any customer questions or claims
- Build and cultivate excellent client and interdepartmental relationships
- From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist and the Event Support Manager
- Receive continuous training on new product and features and how they need to be operated
Status
Offen
Education Level
Abitur, Fachabitur, Hochschule/Universität
Location
Berlin
Working hours per week
35 - 40
Type of Contract
Karrierestarter, Vollzeitstelle (mit Erfahrung), Vollzeitstelle
Salary indication
Zwischen 30,000€ und 40,000€ pro Jahr
Responsible for
Event Support
Published at
27-04-2023
Profession type
Events / Messe / Promotion / Hostess, Administration / Verwaltung
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
Englisch, Deutsch
**Apply**:
Dieser Job passt perfekt zu dir? Dann bewirb dich jetzt und wir werden dich so schnell wie möglich kontaktieren.
Abitur, Fachabitur, Hochschule/Universität
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