Medical Operations Associate Germany

vor 2 Monaten

Berlin, Deutschland Careers at Eucalyptus Vollzeit

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

**About The Role**

We're looking for someone who is empathetic and capable of putting our patients first to deliver an outstanding patient support model in Germany. We are seeking a bi-lingual German and English speaker to provide a safer and more personalised healthcare experience for our patients.

The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You'll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.

Not only does this role give an outstanding medical professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the European health landscape.

We are a young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights, or changing market conditions in order to deliver on our company-wide objectives. It is critical for us that you share these philosophies, are adaptable to change and comfortable with solving for ambiguity.

We don't just talk about customer-centricity, "patient first" is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2023, we have ambitious plans to expand our operations further in Europe with the core objective of levelling up our core healthcare infrastructure, investing in greater personalisation and delivering higher touch services and support for sustained health outcomes.

Join us to be a critical part of our growth journey here in Germany

**As a Medical Support Specialist at Eucalyptus, you will (responsibilities)**:
Be based in Germany - reporting directly to our Operations Lead, who is based in Germany

Triage medical enquiries efficiently to ensure excellent patient safety and care is received

Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication

Proactively engaging with patients throughout their treatment journey

Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)

Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time

Maintain a fast response to our patients - medical support team operates between 9am-5pm, 7 days a week. While flexibility for weekend work and rostering between our operating hours will be required, we will definitely work with you to find the right balance.

**About You (skills)**

**Qualified health professional -** you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist

**Bi-lingual**: Communicate fluently in German and English (bonus - if you're proficient in other European languages)

**Clear communicator -** communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise

**Experienced decision maker -** you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you

**Cool head -** you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head

**Trust -** patients trust you implicitly because of your experience, your confidence and your manner

**Heart -** Patients love their interactions with you, feel safe and supported in your care and keep coming back

**So, why join Eucalyptus?**

We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months

Work with best-in-c

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