Senior Specialist, Relationship Management

vor 2 Wochen

Frankfurt am Main, Deutschland The Bank of New York Mellon Corporation Vollzeit

**Frankfurt, Germany based Senior Specialist, Relationship Management**
- Independently develops the strategic plan for managing and growing existing client relationships.
- Identifies opportunities to evolve client business for incremental account growth (revenue and balance).
- Serves in a consultative role to the client, advising client top leadership on the best way to achieve short and long term objectives.
- Manages overall relationship profitability of moderate to large-sized clients with increased complexity of strategic needs across a region or globally.
- Develops significant expertise on industry trends, competitive landscape and client business environment. and proactively informs clients of industry developments and firm thought leadership.
- Promotes firm services/product offerings that solve client challenges and achieve account growth.
- Continually evaluates client needs and ensures sustained client engagement.
- Develops, tracks and reports on relationship strategy/results for assigned client portfolio. Contributes to the development of team/unit metrics, dashboards and roadmaps.
- Works closely with business development teams to ensure relationship management strategy is executed by account management and client service teams.
- Researches client issues and bring to resolution.
- Keeps abreast of client account activity occurring throughout the firm and often serve as the escalation point for client satisfaction.
- Conducts service review meetings and assist in client training, sharing of market information/experience.
- Contributes to the development of overall relationship management strategies for the unit.
- May be assigned as owner/expert of a particular process or product.
- Works with other relationship managers to help marshal functional resources to ensure client needs are being addressed.
- Ensures client onboarding and risk management activities are conducted and captured. In some regional/local markets, may manage relationships with regulators directly.
- Attends industry events and conferences and is able to travel as required.
- No direct reports but expected to provide guidance to junior team members/colleagues.

**Qualifications**:

- Bachelors degree or the equivalent combination of education and experience is required.
- Advanced/graduate degree preferred.
- Fluent speaker of German language.
- 7-10 years total work experience preferred. Financial Services experience with a particular client type or product (Hedge, Pension, etc.) preferred, as is prior experience in Relationship Management, Client Services or Account Management.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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