Customer Service Representative

vor 3 Monaten

Darmstadt, Deutschland Thermo Fisher Scientific Vollzeit

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Customer Service Representative (M/F/d)
Job ID: 231101BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

A day in the life:

- Manage the entire order fulfillment process in collaboration with the relevant departments
- Act as the interface between the customer and the company, providing high-quality customer service through phone and written communication
- Process incoming customer inquiries and ensure timely resolution
- Efficiently and professionally handle customer complaints
- Assess and fulfill individual customer needs within our tailored customer service
- Participate in European-wide projects and collaborate with other departments to offer our customers world-class service

As part of a team, you will receive thorough training in your responsibilities and have the opportunity to further develop your skills.

The keys to success:

- Completed commercial apprenticeship or equivalent qualification or experience
- Ability to identify and solve problems, and multitask under pressure
- Independence in daily work and problem-solving
- Excellent written and verbal communication skills in German and English, good knowledge of French is a plus

What we offer:

- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

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