Ai Specialist for Customer Service Ecommerce

vor 6 Monaten


Munich, Deutschland GLONETPARTNERS Vollzeit

**Tasks**:

- **AI Chat Integration**:

- Design and implement AI-driven chatbots to handle customer inquiries and provide instant responses to frequently asked questions (FAQs).
- Collaborate with cross-functional teams, including developers, customer service representatives, and data scientists, to ensure seamless integration and functionality.
- **Natural Language Processing (NLP) Solutions**:

- Develop and fine-tune NLP models to understand and interpret customer queries accurately, enabling the chatbot to respond intelligently and contextually.
- Continuously improve NLP algorithms by analyzing customer interactions and incorporating user feedback.
- **Knowledge Base Enhancement**:

- Utilize AI algorithms to optimize the company's knowledge base, making it more accessible and user-friendly for customers to find relevant information easily.
- Implement content recommendations and context-sensitive help to assist customers in finding accurate answers quickly.
- **Order Status Updates**:

- Implement an AI-driven system to proactively notify customers about their order status and delivery updates, reducing the need for manual customer inquiries.
- **Continuous Monitoring and Improvement**:

- Monitor the performance and effectiveness of AI-powered solutions regularly.
- Identify areas for improvement and work on enhancing the accuracy and efficiency of AI systems over time.
- **Customer Experience Optimization**:

- Analyze customer feedback and behavior data to identify pain points and areas of customer service that can be further improved using AI technology.
- Suggest and implement new AI-driven features to enhance the overall customer experience.
- **Collaboration and Training**:

- Collaborate with customer service teams to provide training on using AI tools effectively.
- Share insights and best practices to ensure a smooth transition to AI-enhanced customer service processes.
- Stay up-to-date with the latest developments and trends in artificial intelligence, machine learning, and natural language processing, recommending new tools or technologies to improve customer service.

**Your Profile**:

- Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
- Proven experience working with AI technologies, including chatbots, NLP, and machine learning algorithms.
- Familiarity with programming languages such as Python, Java, or R, and experience with AI frameworks like TensorFlow or PyTorch.
- Strong understanding of customer service processes and customer experience enhancement.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Creative problem-solving skills and a proactive approach to innovation.
- Prior experience in implementing AI solutions for customer service in an eCommerce or similar industry is a plus.

**Start**: asap, bis 100% Remote

**Language**: EN, DE helpful



  • Munich, Bayern, Deutschland Westwing Group SE Vollzeit

    About the RoleWe are seeking a highly motivated and organized Customer Service Operations Specialist to join our team. As a Customer Service Operations Specialist, you will play a crucial role in ensuring the success of our customer service operations by providing administrative support and ensuring the day-to-day business of customer service runs...


  • Munich, Deutschland Outlier AI Vollzeit

    **_FOR GERMAN WRITING EXPERTS ONLY_** **Are you interested in helping to train AI models to become better writers?** **How it works**: - We have several open projects where we are looking for talented writers to help train generative artificial intelligence models to become better writers. - You can work on all of our projects remotely. Hours are...


  • Munich, Deutschland Reality AI Vollzeit

    **Title**:Customer Service Representative **Requisition ID**:54286**Department**:Global Customer Service**Location**:Munich, DE**Job Function**:Cust/Sales Support- Our EMEA Customer Service Team is looking for a - **Customer Service Representative (f/m/d) - Recently Graduated** - based out of Munich, Germany- Renesas is looking for a recently graduated...


  • Munich, Deutschland Microsoft Vollzeit

    As a Solution Specialist specializing in Artificial Intelligence (AI), you will be a technical solution expert within our worldwide AI commercial solution area organization working with strategic customers to help establish their AI Strategy, prioritizing key use cases that drive differentiated business outcomes. You will share Microsoft’s AI capabilities,...


  • Munich, Bayern, Deutschland Straumann Group Vollzeit

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our EMEA Service Centers team at Straumann Group. As a key member of our global support team, you will be responsible for providing exceptional customer service and technical support to our customers in the EMEA region.Key ResponsibilitiesProvide active and reactive 1st-level...

  • Ai Sales Director

    vor 5 Monaten


    Munich, Deutschland Microsoft Vollzeit

    The **AI Sales Director** is a senior leader within our worldwide AI commercial solution area organization. The role leads, develops and manages a team of high performing Solution & Technology Specialists in the Global Black Belt team. These technical sellers are assigned AI (Artificial Intelligence) workloads working with Microsoft’s customers and...


  • Munich, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

    5+ years management of technical, customer facing resources - 5+ years of AI/ML service area technical experience Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for...


  • Munich, Deutschland DR.SCHNELL Chemie GmbH Vollzeit

    CUSTOMER SERVICE SPECIALIST (M/W/D) FÜR UNSER KUNDENSERVICECENTER INTERNATIONAL IN MÜNCHEN ODER HAMBURGWARUM SIE BEI DR.SCHNELL ANFANGEN SOLLTEN Die DR.SCHNELL GmbH & Co. KGaA ist ein inhabergeführtes Familienunternehmen mit Sitz in München. Wir entwickeln, produzieren und vertreiben professionelle und nachhaltige Reinigungs-, Desinfektions - und...


  • Munich, Bayern, Deutschland Jobs for Humanity Vollzeit

    Job Description:">This is an exciting opportunity to join the Jobs for Humanity team as a Customer Care Specialist, focusing on delivering exceptional customer experiences in Korean.">About the Role:">">You will be responsible for building lasting relationships with customers, fostering brand loyalty through warm welcomes and personalized service.">Respond...


  • Munich, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...


  • Munich, Bayern, Deutschland Westwing Home & Living Vollzeit

    ROLE OVERVIEWAs a Customer Service Operations Specialist, you will play a crucial role in ensuring the success of our customer service operations in France. You will be responsible for providing administration support and ensuring the day-to-day business of customer service runs smoothly.KEY RESPONSIBILITIESMaintain effective communication with suppliers,...

  • Sr. Ai Sales Specialist

    vor 6 Monaten


    Munich, Deutschland NetApp Vollzeit

    **If you run toward knowledge and problem-solving, join us**: In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it. If you want to have a real impact, NetApp is the place for you. You’ll make a...


  • Munich, Deutschland Cross Border Talents Vollzeit

    Are you ready to take your customer support skills to the next level We are looking for talented German speakers to join our team as Airline Support Specialists where youll be the voice of a leading international airline. This role is perfect for those who are passionate about delivering outstanding service and looking for a stable longterm career with...


  • Munich, Bayern, Deutschland All for One Customer Experience GmbH Vollzeit

    Beschreibung:Als Senior Consultant Customer Care Sales/Service Cloud bei All for One Customer Experience GmbH bist du verantwortlich für die Betreuung unserer Bestandskunden im SAP Sales und Service Cloud-Umfeld. Du unterstützt in der SAP Sales und Service Cloud im 1. bis 3. Level Support und nimmst Kundenanforderungen auf, erarbeitest Lösungsvorschläge...


  • Munich, Deutschland CARFAX Europe GmbH Vollzeit

    **Your role**: We are looking for a Customer Service Specialist Spain (M/F/d) for our headquarter in the heart of Munich. This position is a fixed-term contract for about 1,5 years due to a parental leave. - Join the centralized customer service team for multiple European countries, serving as the primary point of contact for our Spanish customers and...


  • Munich, Bayern, Deutschland airbus Vollzeit

    Job Title: Master Thesis on Deterministic AI Inference for Telecom SatellitesAbout the Project:Airbus Defence and Space is seeking a Master thesis candidate to support the development of advanced AI inference solutions for on-board Telecom Satellites. The project focuses on deterministic AI inference, which is critical for flight certification...


  • Munich, Deutschland Red Bull Vollzeit

    Customer Service ist das Bindeglied zwischen unserem Unternehmen und unseren Kunden. Bei uns geht es nicht nur darum, Anfragen zu bearbeiten, sondern darum, Beziehungen aufzubauen und ein positives Erlebnis zu schaffen. Tauchen Sie ein in die faszinierende Welt des Customer Service, wo Teamarbeit, Kommunikation und die Freude daran, Menschen zu helfen, im...


  • Munich, Deutschland Dataiku Misc Postings Vollzeit

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...


  • Munich, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

    Bachelor's degree, or several years of professional or military experience - Several years of consulting, design and implementation of serverless distributed solutions experience - Several years of cloud and on-premise integration experience - Several years of continuous integration and continuous delivery (CI/CD) experience - Several years of external or...


  • Munich, Deutschland Balls&Clubs GmbH Vollzeit

    **Bar und Kundenservicemitarbeiter (Vollzeit)** **Standort**:München, Deutschland **Unternehmen**: Balls and Clubs **Position**: Bar und Kundenbetreuer/in **Beschäftigungsart**:Vollzeit **Gehalt**:Wettbewerbsfähig je nach Erfahrung **Über uns**: Mini Golf Balls and Clubs Munich ist ein lebhafter Minigolfplatz mit einer Bar und einem Café auf dem...