(Senior) Service and Support Technician
vor 2 Monaten
Als (Senior) Service Techniker (m/w/d) in unserem Geschäftsbereich Service & Support unterstützt Du unsere Kunden direkt vor Ort oder per Fernwartung und stellst so den reibungslosen Geschäftsbetrieb aller relevanten Medien-, Broadcast
- und IT-Systeme sicher. Du zeichnest Dich durch eine sehr selbstständige und eigenverantwortliche Arbeitsweise und eine differenzierte Problemlösungskompetenz aus. Du konntest Dein Wissen über eine breite Palette von Produkten verschiedener Hersteller aus dem Broadcast
- und/oder IT-Bereich in komplexen Produktionsumgebungen anwenden und vertiefen. Ein dynamisches und repräsentatives Arbeitsumfeld in kollegialer Atmosphäre sowie attraktive Sozialleistungen sorgen dafür, dass Du Dich von Anfang an bei uns wohlfühlst.- ERFAHRUNG
- **Senior**
- TYP DES VERTRAGES
- **Unbefristeter Vertrag**
- ORT
- **Köln, Mainz, Berlin, München**
**Deine Aufgaben - international und dynamisch**
- System
- und technische Betreuung von nationalen und internationalen Systeminstallationen unserer Kunden aus der TV- und Medienbranche
- Vor-Ort-Service, Remote-Service, Telefon
- und E-Mail-Support, Professional Service, Patch/Update/Upgrade-Service (Systementwicklung)
- Installation, Integration, Inbetriebnahme und Wartung von AV- und IT-Systemen
- Analyse von Fehlern, Auswertung von Protokollen und Behebung von Problemen in komplexen Produktionssystemen
- Überwachen, Analysieren und Verbessern von Systemen und Abläufen
- Betreuung der 24/7-Hotline
**Dein Profil - strukturiert und hands-on**
- Erfolgreich abgeschlossenes Studium oder Berufsausbildung im Bereich (Medien-)Informatik, Netz
- und Kommunikationstechnik, Fachinformatik oder vergleichbar, vorzugsweise mit dem Schwerpunkt technische Produktion oder Online-Medien/Neue Medien. Quereinsteiger mit einschlägiger und langjähriger Praxiserfahrung sind ebenfalls willkommen
- Berufserfahrung, idealerweise im technischen Service und Support
- Verständnis für moderne Broadcast-IT-Konzepte und die notwendigen Schnittstellen
- Gute Kenntnisse von Betriebssystemen (Windows Server und Workstation, Linux, Mac),Netzwerktechnik und Virtualisierung (z.B. VM Ware). Erfahrung mit Kubernetes/Docker ist von Vorteil
- Kenntnisse über Speichertechnologien, Datenbanktechnologie, Asset Management und Transcoding sowie deren Infrastrukturen, Streaming und Videoformate sind hilfreich
- Nice to have: Kenntnisse von Postproduktions
- und Newsroom-Workflows und idealerweise der Produktpalette von Herstellern wie Avid, EVS, VizRT, VPMS, Vantage, Amberfin, etc.
- Wünschenswerte Zertifizierungen: Avid ACSR (Certified Support Representative), Cisco CCNA oder MS SQL
- Sehr gute Englisch
- und Deutschkenntnisse in Wort und Schrift
**Interne Fortbildungen**
**Jobrad**
**Sportangebote**
**Versicherungsleistungen**
**Work-Life-Balance**
**Arbeiten bei Qvest**
***
**Über Qvest
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