Customer Service Booking Representative
vor 3 Monaten
We are looking for a **Customer Service Export Coordinator **(M/F/d) that will handle the following:
Facilitate Customers accessibility to ZIM Booking Process in an efficient and friendly manner, providing a high level of quality and fast responsiveness.
Ensure a proactive communication to the customers, ensuring fast communication, issues resolution and alternatives proposals.
- Continuously monitor the customer experience / Voice of Customer.
- Be a first point of escalation for any problems or issues encountered
- handling of rate issues
- handling of equipment issues
- handling of space issues
- handling of B/L issues
- handling of LT issues
- handling of customer contacts
- arranging of pick-ups
**Requirements**:
- completed commercial apprenticeship, preferably in Shipping or Forwarding
- professional behavior, social competence, team player
- ability to work under high pressure
- willing to go the extra mile for the customer
- German and fluent English language skills are required
- Results driven with focus on efficiency
Function:
Countries & Business Development
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