Second Level Customer Service Specialist
vor 5 Monaten
**In short**:
As a Senior HD, your mission is to support the DTC Product Management Team. Your primary responsibility will be guiding the product and warranty team through the process of completing warranty claims in alignment with our global warranty standards.
**Your Mission**:
As a Second Level Happiness Deliverer, your main responsibility is to provide support to the Happiness Delivery Representatives and exercise extended decision-making rights to address and resolve more complex customer inquiries. Your ultimate goal is to ensure exceptional customer service while maintaining company standards and policies. You will play a critical role in providing in-depth knowledge, guidance, and leadership in the areas of customer service to external and internal customers. Your expertise will enhance the customer experience
**Your story**:
- You bring 2+ years' experience from a comparable customer-facing and/or operational role (e.g. order management); previous experience in the retail industry is considered a plus.
- Demonstrated ability to provide exceptional customer service. Onthusiastic, positive attitude, and motivated to excel in a specialized role.
- Confident analytical and problem-solving skills.
- Empathetic, patient, and capable of adapting communication to various customer backgrounds and stakeholders.
- Ability to collaborate effectively within a team and remain resilient in challenging situations.
- Ability to read, write and speak German and English fluently is required
**Your story**:
- You bring 2+ years' experience from a comparable customer-facing and/or operational role (e.g. order management); previous experience in the retail industry is considered a plus.
- Demonstrated ability to provide exceptional customer service. Onthusiastic, positive attitude, and motivated to excel in a specialized role.
- Confident analytical and problem-solving skills.
- Empathetic, patient, and capable of adapting communication to various customer backgrounds and stakeholders.
- Ability to collaborate effectively within a team and remain resilient in challenging situations.
- Ability to read, write and speak German and English fluently is required
**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
-
Norwegian Customer Service Specialist Banking
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Second Level Supporter
vor 6 Monaten
Berlin, Deutschland Tempton Next Level Experts GmbH VollzeitMöchten Sie Ihre Fähigkeiten im Second Level Support unter Beweis stellen? Dann heißen wir Sie herzlich willkommen, sich bei uns zu bewerben. Wir suchen am Standort Berlin Verstärkung für ein bestehendes Support-Team. **Aufgabengebiet**: - Telefonische Anwenderbetreuung im Rahmen des First Level Supports - Störungsannahme und -erfassung im...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Abramo Customer Care VollzeitYour New RoleWe are seeking a highly skilled Customer Service Representative to join our team at Abramo Customer Care. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Italian.Your Key ResponsibilitiesManage all types of inquiries generated via back office activities such as chat,...
-
Dutch or French Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Berlin Based Customer Support Specialist
vor 1 Monat
Berlin, Berlin, Deutschland Blu Selection VollzeitBerlin Based Customer Support SpecialistWe are looking for a highly motivated and experienced Customer Support Specialist to join our team in Berlin. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients. Your responsibilities will include answering customer inquiries, resolving issues, and...
-
Norwegian Insurance Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
-
Finnish or Danish Insurance Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
-
Luxury Automotive Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Blu Selection VollzeitRole OverviewWe are seeking a Customer Experience Specialist to join our team in Berlin. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service to our discerning clientele.Key ResponsibilitiesProvide outstanding service to clients through phone, email, and chatAddress and resolve customer inquiries...
-
Norwegian Insurance Customer Service
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. THIS JOB CAN BE PERFORMED FROM...
-
Customer Service Specialist with German in Malta
vor 4 Monaten
Berlin, Deutschland Cross Border Talents VollzeitAre you a native German speaker with a passion for helping others and a keen interest in the airline industry? We are seeking dedicated individuals to join our team as Airline Customer Service Specialists. This role offers a unique opportunity to work with a renowned international airline, providing top-tier support to its customers while building a stable...
-
Dutch Customer Service Specialist Banking
vor 6 Monaten
Berlin, Deutschland Work_in_Berlin Recruitment Agency VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Customer Service
vor 2 Monaten
Berlin, Deutschland Phibro Animal Health Corporation Vollzeit**About Phibro Animal Health Corporation** **Phibro Animal Health Corporation** **is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets....
-
Customer Service Liaison
vor 4 Wochen
Berlin, Berlin, Deutschland Lexxion Publisher VollzeitCustomer Care Specialist Job DescriptionWe are seeking a highly skilled Customer Care Specialist to join our team at Lexxion Publisher.Main ResponsibilitiesBe the primary point of contact for existing and potential customers, providing exceptional support and ensuring their professional training and learning needs are met.Utilize strong communication skills...
-
Customer Service Ambassador
vor 2 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Digital Payment Revolution
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...
-
Digital Payment Revolution
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...
-
Customer Service Representative
vor 4 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAt Workstation Customer Care, we are seeking a skilled Customer Service Representative to join our team in caring for our frequent flyers.Key Responsibilities:• Respond to inbound telephone calls from members and efficiently handle reservation requests, complaints, and inquiries regarding all club program benefits.• Data entry, summarizing, and...
