Werkstudierende Customer Service

vor 3 Monaten


Berlin, Deutschland Realtainment Vollzeit

**Wir suchen
- Werkstudierenden Customer Service & Community (m/w/d)**:
**Über uns**:
Bei ArtNight bringen wir Menschen zusammen, um gemeinsam kreativ zu sein und Neues zu erschaffen. Mit unseren einzigartigen Malkursen bieten wir inspirierende Erlebnisse, die Routine durch Kreativität ersetzen. Unser Ziel ist es, Kreativität zugänglich zu machen und eine lebendige Community aufzubauen, die sich gegenseitig inspiriert.

**Deine Rolle bei uns**:
**Als Werkstudentin Customer Service & Community (m/w/d)** bist du das Sprachrohr unserer Marke und erster Ansprechpartnerin für unsere Teilnehmerinnen. Du spielst eine zentrale Rolle in der Betreuung unserer Community und sorgst dafür, dass jeder Kontakt mit ArtNight ein positives Erlebnis ist.

**Deine Aufgaben**:

- Als Teil unseres Customer Service Teams stellst du durch ausgezeichneten Kundinnenservice eine hohe Kundinnenzufriedenheit sicher
- Du löst die verschiedensten Anfragen unserer Kundinnen via Mail - ob es Fragen zum Produkt, Buchungen oder Lieferungen sind, du hast schnell die richtige Antwort parat
- Du unterstützt bei der Betreuung unsere Social Media Portale und beantwortest auf empathische und freundliche Art eingehende Direktnachrichten
- Du arbeitest routiniert mit unserem Ticketsystem (Zendesk) und weiteren Tools wie Notion und Google Drive
- Du lernst unsere Kundinnen und Prozesse sehr gut kennen - daher freuen wir uns über deine Ideen oder Vorschläge zur Verbesserung unseres Services

**Was Du mitbringst**:

- Du befindest dich in einem Bachelor
- oder Master-Studium und bist noch mindestens 6 Monate immatrikuliert
- Das Wohl des Kundinnen liegt dir am Herzen - du machst Kundinnenservice aus Leidenschaft
- Du bringst erste Berufserfahrung mit, idealerweise aus einem dynamischen Arbeitsumfeld
- Du kannst dich leicht in verschiedene Tools einarbeiten und hast eine ausgeprägte “Hands-on”-Mentalität
- Empathie und Eigenständigkeit gehören zu deinen besten Eigenschaften, darüber hinaus behältst du stets einen kühlen Kopf
- Du behältst immer den Überblick und arbeitest strukturiert und selbstständig
- Du triffst schnell die richtigen Entscheidungen unter Abwägung von möglichen Risiken
Du sprichst fließend Deutsch und hast eine einwandfreie Rechtschreibung, zudem sprichst und verstehst du Englisch (unsere Unternehmenssprache)

**Was wir bieten**:

- Bei uns erwarten dich abwechslungsreiche Aufgaben mit viel Eigenverantwortung
- Kostenfreie Teilnahme mit einer weiteren Person deiner Wahl an unseren kreativen ArtNights sowie unbegrenzte Discount Codes für deine Freunde und Bekannte
- Mit unseren regelmäßigen Feedbackgesprächen hast du stets die Möglichkeit, dich weiterzuentwickeln
- Eine Werkstudierendenstelle für ca. 20h / Woche
- Flexible Arbeitszeiten und ein sehr gut angebundenes Office am Alexanderplatz
- Wir bieten dir 30 Tage Erholungsurlaub im Jahr basierend auf einer Vollzeitposition

**Bewirb dich jetzt**:
Auf der Suche nach einer Herausforderung in einem ambitionierten Unternehmen?

**Dann bewirb dich jetzt** unter Angabe deiner Gehaltsvorstellungen sowie Verfügbarkeiten.

July freut sich auf deine Bewerbung
- Wir leben in Vielfalt und Chancengleichheit. In unseren Teams heißen wir jeden Bewerberin willkommen, unabhängig von Geschlecht, ethnischer Herkunft, Religion, Alter, sexueller Identität, Behinderung, oder anderen Diskriminierungsgründen. Personenbezogene Formulierungen in der Stellenanzeige sind geschlechtsneutral zu betrachten._



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