Customer Care Specialist

vor 3 Wochen

Krefeld, Deutschland Outokumpu Vollzeit

Customer Care Germany is looking for a **Customer Care Specialist (M/F/d).**

**Main responsibilities**:

- Taking care of existing customer base
- Checking incoming orders and delivery specifications with the respective valid delivery program and, if necessary, technical clarification with the specialist departments
- Clarification of difficult technical issues with foreign departments and demanding customers
- Handling project based orders, communication, document handling
- Commercial control of incoming orders, taking into account various documents and systems
- Possible clarification of open/unclear, difficult points with sales or directly with the customer
- Monitoring and, if necessary, increasing the commitment/credit limit
- Booking of orders and confirmation to customers, order related document handling
- To draw up the invoices also credit and debit notes in accordance with the applicable signature guidelines
- Monitoring of the shipping stocks (call off & consignment) within the specified targets and take the appropriate measures
- Maximizing invoicing by reducing the inventory backlogs with sales/customer contacts
- Date tracking of the order backlog, customer-specific initiation of shipping, active clarification with SCM and companies in the event of production delays
- Participation in customer visits and events

**Qualifications**:

- Completed commercial education or equivalent
- Professional experience in the Project management, sales area and areas dealing with customers desirable
- Technical understanding of materials & production, knowledge in SAP preferred
- Industry experience, product knowledge and customer knowledge is beneficial
- Good spoken and written German and English language skills
- Goal-oriented, efficient and independent way of working
- Good communication and organizational skills and ability to work in a team
- Analytical understanding; communication & decision-making strength; confident demeanor & striving for improvement
- Good user skills of MS Office, SAP, Power BI etc.

**Start Date**: as soon as possible.

**Classification**:tariff position.

The position is located in Krefeld. In this role you will report to the Head of Customer Care, Advanced Materials.

We promote diversity, equity, and inclusion in Outokumpu. We make every effort to ensure all employees feel welcome and that they are equally heard and have equal opportunities.

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