Trainee Ownership Experience

vor 6 Monaten

Kronberg im Taunus, Deutschland Jaguar Land Rover Deutschland GmbH Vollzeit

**Become Part of our Success Story**

At **Jaguar Land Rover** we believe that our success is built on the passion and commitment of our people. Our people have the opportunity and are encouraged to make a real difference within our business, creating a high achieving work environment in which there is as much of an opportunity for employees to grow their careers as well as to contribute towards shaping the future of our company. A career with JLR offers the chance to be part of a truly global business with two iconic brands, and where our continued success and international growth demands new and creative ways of thinking to drive a ‘one high performance company’ culture.

**Your Team**:
The European Regional Office based in Kronberg is a small, busy and dynamic team looking after 10 markets via 6 National Sales Companies (NSCs). To support our **Customer Service Team within the European Regional Office** and for an immediate start we are looking for a:
**Trainee Ownership Experience**

**(duration of 24 months)**

**Your Tasks**:

- Analyse the results of JLR customer satisfaction surveys covering sales, service, customer service and roadside assistance as well as, including customer verbatim topics and sentiment
- Review the customer service and goodwill results to identify key trends that impact the customer experience with JLR brands
- Create a monthly customer voice report including all the available channels to summarise key trends and make recommendations for business process change that will enhance the Jaguar Land Rover Ownership Experience
- Support European & Global stakeholders in programme governance, agree Action Planning and track Key Performance Indicators across the Customer Voice arena
- Define and support retailer process actions and share best practice to drive improvement in scoring
- Create day-to-day and ad hoc reports and analytics to support Customer Voice amplification throughout the region
- Support the Customer Knowledge Base content management process for European NSCs
- Actively participate in strategic Business Transformation projects as required

**Your Profile**:

- University degree in Marketing, Economics, Business Management, Engineering or a similar field
- Strong analytical skills and attention to detail
- Intellectual curiosity to identify root cause of customer issues and propose business solutions
- Proficient in Microsoft Office, particularly Excel and PowerPoint
- Ability to effectively complete tasks, whilst maintaining positive working relationships with stakeholders
- Strong team player, able to communicate at all levels within the business
- Willingness to travel within Europe
- Excellent command of English, second language desired

**Job Types**: Full-time, Temporary
Contract length: 24 months

Work Location: Hybrid remote in 61476 Kronberg im Taunus

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