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Implementation Engineer

vor 2 Monaten

Freiburg im Breisgau, Deutschland Recyda GmbH Vollzeit

About Recyda

At Recyda, we thrive to revolutionise the world of packaging sustainability and circular economy. We have embarked on a mission to become the undisputed category winner for digital packaging sustainability management. With our innovative software-as-a-service solution, we are transforming the way companies achieve their sustainability goals.

With our technology, we aim to solve every headache associated with the intricate web of sustainability requirements in each market. Our all-encompassing platform streamlines the sustainability journey - from tracking and reporting to compliance and optimisation. Our software solution already serves as a game-changer to global companies like Beiersdorf and Kao.

Join us on our growth journey as an Implementation Engineer (m/f/d), where you will collaborate closely with our Customer Success and Product teams, leading software integration projects, and help shape the future of our innovative solutions while making a significant impact on the industry.

Fostering, growing, and celebrating a diverse team is a top priority. From our inception, we've been an international team, bringing together diverse backgrounds and perspectives to unite behind our common mission. Packaging waste affects everyone, and we believe a diverse team is essential in developing the best solutions for a sustainable future. Join us and contribute to our mission of tackling packaging waste with innovative, inclusive approaches.

Tasks
  • Lead technical implementation projects for our enterprise customers, ensuring successful integration of our SaaS solution
  • Configure and customise our platform according to specific client requirements and business needs
  • Develop and maintain data mappings between client systems and our platform, ensuring seamless data flow
  • Provide technical consulting to customers throughout the implementation process and support pre-sales activities
  • Drive API integration projects, working closely with customers' IT teams and third-party integration partners
  • Create and maintain technical documentation for customer implementations
  • Collaborate with our Product and Engineering teams to align implementation processes with product updates
  • Troubleshoot and resolve technical challenges during implementation
  • Work closely with Customer Success Managers to ensure smooth customer onboarding
  • Contribute to the continuous improvement of our implementation processes and best practices
Requirements
  • 3+ years of experience in technical implementation, integration, technical consulting, or similar customer-facing technical roles, with strong Python skills
  • Strong technical background with understanding of APIs, data mapping, and enterprise software integration
  • Experience with SaaS implementations and customer success processes
  • Strong self-management skills with the ability to manage multiple implementations simultaneously
  • Strong problem-solving abilities and analytical mindset
  • Experience working in an agile environment
  • Knowledge about ERP systems, like SAP ERP / S4/HANA, is a plus
  • Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences
  • Excellent written and verbal communication skills in English (Native or C1 level)
Benefits
  • Unique opportunity to directly shape our growth by joining at this stage of our start-up and make a real impact with your contribution
  • Independent work in a team and steep development opportunities in a fast-growing company in the field of sustainability - Take ownership from the start
  • Experience the opportunity to work with one of the most innovative Green Tech startups in sustainable packaging, advancing the circular economy
  • Very flexible, innovative and creative working environment
  • Competitive salary
  • Flexible work arrangements (remote or hybrid possible) or work from our modern and bright office in Freiburg