Post-activation Specialist
vor 1 Monat
Sales & Merchant Operations
Berlin, Germany
Full-time
**Hey, you look like you might be our new** **Post-Activation Specialist**:
Sales & Merchant Operations
Berlin, Germany
Full-time
**We are currently growing our business in Germany, and are looking for a Restaurant Partnership Support for that region.**
**Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?**
**Our humble expectations**:
- ** You have experience with partner support or communication heavy job.**
- ** You have an overall positive demeanor with a good amount of patience.**
- ** You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows**
- ** You are an Outstanding communicator in German and English, both verbal and written.**
- ** You have a keen eye for detail - every small one counts**
- ** You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.**
- ** Experience in gastronomy or the food industry is a plus.**
- ** Experience with Google Suite is a plus**
**You’re excited about this opportunity because you will..**
- ** Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.**:
- ** Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.**:
- ** Experience working with cross-functional teams and able to formulate requests and tasks clearly**:
- ** Polish and improve on approaches on partner & vendor communication, coaching and training.**
**Next steps**:
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