Post-Activation Specialist
vor 3 Wochen
Job Summary: This role involves supporting newly onboarded restaurants, ensuring they perform well on the Wolt platform. The ideal candidate will have excellent communication skills, organizational abilities, and a keen eye for detail.
About the Job: As a Post-Activation Specialist, you will analyze partner performance data, monitor progress, and proactively reach out to partners to solve issues. You will also work closely with cross-functional teams, formulate requests, and improve approaches to partner and vendor communication, coaching, and training.
Responsibilities:
- Analyze partner performance data and act on key performance indicators to ensure partner performance can be improved.
- Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
- Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
- Experience working with cross-functional teams and able to formulate requests and tasks clearly
- Polish and improve on approaches on partner & vendor communication, coaching and training.
Requirements: To succeed in this role, you will need:
- Experience with partner support or communication-heavy jobs.
- A positive demeanor, good patience, and excellent organizational skills.
- The ability to multitask and track progress of numerous open tickets based on multiple workflows.
- A keen eye for detail, every small one counts.
- You are an outside-of-the-box thinker, ready to propose relevant solutions to issues and creatively approach workflow improvement.
- Experience in gastronomy or the food industry is a plus.
- Experience with Google Suite is a plus.
- You are an outstanding communicator in German and English, both verbal and written.
What We Offer: As a member of our team, you can expect a competitive salary, which we estimate to be around €45,000 per year, depending on your location and experience. You will also have opportunities for growth and development within the company.
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Post-Activation Specialist
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