Senior Sales Operations Specialist
vor 2 Monaten
**Your Role**
As the Senior Sales Operations Specialist, you are responsible for managing the process around Salesforce as well as adjacent systems, and the lead-to-bill process. Your role is to gather requests from customer facing teams, prioritizing, designing, implementing, documenting and enabling the teams.
**Your Impact**
- Manage the day-to-day administration of our Salesforce organization, including data management and ad-hoc troubleshooting
- Provide onboarding, training, and support to end-users to ensure they can effectively use the platform
- Work with other departments to gather requirements and design clearly defined and reportable customer journey stages within the tool
- Develop, maintain and optimize Sales and Customer Success processes and map them to Salesforce workflows and other relevant systems (emnify internal platform)
- Support the analysis of data trends along the customer journey by creation of Salesforce reports & dashboards
- Manage and support third-party tool integrations in Salesforce (e.g. creation of DocuSign users)
**Your Skills**
- Experience with salesforce administration (huge plus if you are Salesforce Certified)
- Experience with Salesforce Lightning is preferred
- Proven track record in designing and implementing new and improving existing processes
- Analytical mind, intermediate Excel skills
- Strong communication and problem-solving skills
- Experience with HubSpot is a plus
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