Werkstudent Customer Support

vor 2 Wochen


BerlinKreuzberg, Deutschland shyftplan Vollzeit

**Your playground**:
Als Werkstudent Customer Support (m/w/d) unterstützt du unsere Kunden dabei, _shyftplan _erfolgreich zu nutzen. Dabei arbeitest du im engen Austausch mit unseren internen Teams, nimmst Kundenanfragen entgegen, erstellst Support-Tickets und hilfst selbständig bei der Fehlerbehebung. Wenn du gern mit Menschen kommunizierst, einen Faible für Technologie und Software hast und eine abwechslungsreiche Aufgabe neben dem Studium suchst, ist das eine Stelle für dich:

- Du bist Ansprechpartner unserer Kunden und nimmst Kundenanfragen entgegen
- Du begleitest die Kunden von der Problemidentifikation bis zur passenden Lösungsfindung
- Du sammelst Feedback ein und agierst als Schnittstelle zwischen Kunden und internen Teams
- Du dokumentierst Vorgänge in unserem CRM-System gewissenhaft und stellst eine saubere Dokumentation sicher
- Du bringst dich und deine Ideen ein und hilfst bei der kontinuierlichen Weiterentwicklung unserer Prozesse

**Your profile**:

- Du bist immatrikulierte/r Studierende/r an einer Hochschule oder Universität in Berlin oder Umgebung
- Du bist kommunikationsstark, empathiefähig und hast Spaß am Umgang mit Menschen
- Du hast einen Faible für Tools und bist ein (digitales) Improvisationstalent
- Du kommunizierst problemlos auf Deutsch und Englisch, sowohl schriftlich als auch mündlich
- Frühere Erfahrungen im Support, Kundenservice oder anderen Rollen mit Kundenkontakt sind ein großes Plus

**Our perks**:

- Eine abwechslungsreiche Tätigkeit und ein motiviertes, internationales Team
- Volle Integration ab dem 1. Tag und tiefe Einblicke in den Alltag eines Tech-Startups
- Studentenfreundliche und flexible Zeiteinteilung sowie ein flexibler Home-Office Tag
- Zahlreiche Benefits wie Urban Sports Club, Mobilitätsbudget und D-Ticket
- Regelmäßige Teamevents (Kart fahren, Escape Room, Sommerfest..) und Company Lunches

**About us**:



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