Head of Customer Operations Europe

Vor 3 Tagen

Duesseldorf, Deutschland Birkenstock Group B.V. & Co. KG Vollzeit

BIRKENSTOCK is a global lifestyle brand that stands for quality, functionality and well-being in all aspects of life. The historical roots of this traditional, family-run company can be traced back to 1774. Today, the product range includes sandals, closed shoes, accessories, natural cosmetics, beds and sleeping systems. With over 5,500 employees, BIRKENSTOCK is the biggest employer in the German footwear industry. BIRKENSTOCK has 16 sites in Germany. In Europe, Asia and North America, BIRKENSTOCK is represented with its own sales offices.

Join us in shaping the future at our **Cologne **location as a

**Head of Customer Operations Europe - B2B (M/F/d)**

YOUR RESPONSIBILITIES:

- Operational and strategic ownership of the Customer Operations Europe B2B Unit
- Contributing significantly to the EU long term vision by ensuring the business growth strategy is clearly implemented and communicated to the Customer Operations team
- Management of Customer Service managers & the total Customer Operations team across Europe of 25+ colleagues
- Constant development of the team to ensure full ownership for their respective regions
- Ensuring the day-to-day operational delivery of strategic and operational plans
- Driver of Sales & Operational reporting and meetings to track monthly order conversion KPIs, plus monthly, quarterly and financial year budget
- Lead and drive operational relevant projects throughout the business year (e.g. EDI, 3PL)
- Close collaboration across departments (Finance, Demand Planning and Production) to ensure a transparent supply chain
- Leading the Customer Operations function through a digital transformation

YOUR PROFILE:

- Minimum of 7 years professional experience in Customer Service / Operations; experience in shoe or fashion / lifestyle industry is a plus
- Experience in leading, building and developing a team
- Demonstrated ability to effectively lead and drive projects from start to finish, ideally within digital transformation
- A collaborative mindset and a strong communicator with excellent stakeholder engagement skills
- Solution driven and a proactive can-do-attitude
- Exceptional attention to detail; ability to analyze data quickly and precisely and translate insights into business actions
- Proven track of negotiation skills with internal and external stakeholders
- Excellent knowledge of Microsoft Office, especially Excel, good knowledge of SAP Systems and report writing skills
- Very good English and German language skills and intercultural competence
- Willingness to travel across Europe

WE OFFER:

  • Head of Nmsd Cu Western Europe

    vor 7 Monaten

    Duesseldorf, Deutschland Ericsson Vollzeit

    **About this opportunity** Networks and Managed Services Delivery is responsible for all Network Product - and Service Delivery to our customers in Switzerland, Germany and the Netherlands. The unit is fully contract fulfillment accountable, delivering services in the domains of Network Roll-Out, Support & Repair, Network Optimization & Managed Services....

  • Head of Event Operations, Germany

    vor 7 Monaten

    Duesseldorf, Deutschland ESL FACEIT Group Vollzeit

    At ESL FACEIT Group (EFG), we create worlds beyond gameplay where players and fans become a community. Built on a legacy of world-renowned esports and gaming brands, including ESL, FACEIT, and DreamHack, we are the leading esports and video game entertainment company, providing innovative ecosystems for global communities of players, fans and creators around...

  • Head of Operations

    vor 7 Monaten

    Duesseldorf, Deutschland hahn + friends GmbH & Co. KG Vollzeit

    **Attraktiv. Innovativ. Dynamisch.** **Werden Sie Teil eines erfolgreichen Unternehmens, das seine IT-Strategie auf das nächste Level hebt!** Als erfahrener **Head of IT-Operation** mit **mindestens 5 Jahren Berufserfahrung** sind Sie der Schlüssel zu Wachstum und Transformation. Beeindrucken Sie mit Ihrer Expertise und Führungserfahrung! Für unseren...

  • Head of Production

    vor 7 Monaten

    Duesseldorf, Deutschland EVIDENT Europe GmbH Vollzeit

    EVIDENT Technology Center Europe GmbH entwickelt und produziert als weltweites "Center of Excellence" intelligente Soft - und Hardwarelösungen für den Bereich der Mikroskopie. Zurzeit rekrutieren wir einen Head of Production (m/w/d) für unseren Standort in Münster. Aufgaben - Als Head of Production (m/w/d) tragen Sie die Budget-, Kosten - und...

  • Head of Bioprocess Sales Europe

    Vor 2 Tagen

    Duesseldorf, Deutschland Eppendorf Vollzeit

    The “Head of Bioprocess Sales Europe” is a part of the Sales Organization within the Bioprocess Unit (BPU) and reports to the “Head of Global Bioprocess Sales”, being responsible for generating Bioprocess Sales and Service revenues including: Your challenges- Implement and maintain an integral Sales-, Business Development-, Infield Application - and...

  • Head of Technical Operations

    vor 7 Monaten

    Duesseldorf, Deutschland OXG Glasfaser GmbH Vollzeit

    **Was diesen Job so besonders macht?**: - Als Head of Technical Operations & Maintenance baust Du mit Deinem Team den technischen Betrieb unseres FTTH-Netzes auf und verantwortest dieses. - Du definierst neue Prozesse, stimmst diese mit den entsprechenden Stakeholdern ab und etablierst diese im Unternehmen. - Mit Deinem Team steuerst Du externe...

  • Head of Customer Service

    vor 3 Stunden

    Duesseldorf, Deutschland Sunvigo Vollzeit

    Dein Beitrag zu unserer Mission Wir lieben unsere Kunden! Daher wollen wir Ihnen auch das bestmögliche Erlebnis bieten, und zwar vom ersten Kontakt an und über alle Berührungspunkte hinweg. Deine Aufgabe als Head of Customer Service ist es, dafür zu sorgen, dass genau das passiert. Konkret heißt das: - Du entwickelst ein quantitatives Bild von...

  • Head of Operations Business Development

    vor 6 Monaten

    Duesseldorf, Deutschland Eucon GmbH Vollzeit

    Head of Operations Business Development (m/w/d) Unsere Leidenschaft sind **Daten**. Seit 1997 schaffen wir mit der Eucon-Gruppe datenbasierte Werte in einer digitalen Welt. Wir erzielen messbaren Erfolg in unseren Geschäftsfeldern Automotive, Versicherungen und Real Estate. Gemeinsam mit unseren Kunden digitalisieren und automatisieren wir Prozesse und...

  • Head of Operations

    vor 6 Monaten

    Duesseldorf, Deutschland Audiencly GmbH Vollzeit

    Audiencly - is the leading influencer marketing agency for games worldwide! We are working with the biggest game publishers and brands and connect them with the right social media content creators. With creative promotions & strategic sponsorships we achieve successful marketing results and create new hypes and trends on Youtube, Instagram, Twitch, &...

  • Head of Tax

    vor 7 Monaten

    Duesseldorf, Deutschland Dentons Vollzeit

    At Dentons we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability. **Job...

  • Head of Customer Service

    Vor 7 Tagen

    Duesseldorf, Deutschland Sunvigo Vollzeit

    **Dein Beitrag zu unserer Mission**: Wir lieben unsere Kunden! Daher wollen wir Ihnen auch das bestmögliche Erlebnis bieten, und zwar vom ersten Kontakt an und über alle Berührungspunkte hinweg. Deine Aufgabe als Head of Customer Service ist es, dafür zu sorgen, dass genau das passiert. Konkret heißt das: - Du entwickelst ein quantitatives Bild von...

  • Customer Support International Scanner Checkout

    vor 7 Monaten

    Duesseldorf, Deutschland Workstation Customer Care Vollzeit

    Our client developes and markets cash register systems (soft - and hardware) for the stationary retail trade business. They are in use throughout Europe. Since business is running well they expand their international customer service / customer support team. What will you (M/F/d) do in customer support international? - First-level telephone support for...

  • European Head of Clinical Operations

    vor 6 Monaten

    Duesseldorf, Deutschland ARCHIMED Vollzeit

    **About the company** CRO is a leading Clinical Research Organization dedicated to advancing healthcare through innovative research solutions. With a focus on delivering high-quality clinical trials and comprehensive services, we strive to make a meaningful impact on patient care worldwide. **Requirements**: As the European Head of Clinical Operations at...

  • Head of Housekeeping

    vor 7 Monaten

    Duesseldorf, Deutschland Atlean World Vollzeit

    Atlean World is hiring for an awesome hotel chain head of housekeepers. About the Role Are you passionate about keeping things clean, organized, and running smoothly? Do you thrive in a leadership role where your attention to detail and commitment to quality shine? As our Head of Housekeeping, you'll have the chance to lead a dedicated team, ensuring every...

  • Head of HR Operations

    vor 7 Monaten

    Duesseldorf, Deutschland DL Remote Vollzeit

    Hamburg | Hybrid Remote | Travel or Relocation Package Wir besetzen aktuell eine Stelle als Head of HR Operations (Payroll, Compensation & Benefits (C&B) & HR Services) bei einem global führenden Handelskonzern. In dieser Rolle steuerst und führst Du ein Team von ca. 20 Mitarbeitern und bist verantwortlich für die strategische Weiterentwicklung &...

  • Head of Customer Technical-liquids East

    vor 7 Monaten

    Duesseldorf, Deutschland McBride Vollzeit

    If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity. We have an exciting opportunity to join one of Europe’s leading manufacturer’s, based in Bonn-Germany or Foetz-Luxembourg but we also offer a hybrid working solution....

  • Head of Market Germany

    vor 6 Monaten

    Duesseldorf, Deutschland C&A Vollzeit

    At C&A we inspire you every day to look, feel and do good. With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes about two million visitors to its stores in Europe and offers quality fashion at affordable prices for the whole family. The Head of Market for...

  • Head of Operations Bioprocess

    Vor 6 Tagen

    Duesseldorf, Deutschland Eppendorf Vollzeit

    Your Challenges- Accountable for Bioprocess global Operations and supply chain management in alignment with market demands- Accountable for the development and implementation of Bioprocess global manufacturing strategy in alignment with Bioprocess business strategy and market needs- Budgetary and personnel responsibility for the global operations-...

  • Assistant Customer Service Europe

    vor 7 Monaten

    Duesseldorf, Deutschland Takasago Europe GmbH Vollzeit

    **Über uns**: Die TAKASAGO Europe GmbH gehört im Konzernverbund mit der japanischen Muttergesellschaft zu den weltweit führenden Produzenten von Aromen. Das Geschäft der TAKASAGO Europe GmbH erstreckt sich neben der Belieferung von Konzerngesellschaften in erster Linie auf externe Kunden. Absatzschwerpunkte sind Europa, Afrika sowie der Nahe Osten....

  • Head of E-commerce

    vor 7 Monaten

    Duesseldorf, Deutschland DL Remote Vollzeit

    Hamburg | Travel & Relocation Package Wir besetzen aktuell eine Stelle als Head of E-Commerce bei einem global führenden Retail Unternehmen. In dieser Rolle steuerst und führst Du ein Team von ca. 40 Mitarbeitern mit 4 Teamleads für die Bereiche Product Management, E-Com Operations, CRM & Loyalty Management sowie Marketing. Du bist gemeinsam mit Deinem...