People, Culture

vor 4 Wochen

Berlin, Deutschland IVY OAK GmbH Vollzeit

**Your challenge**:
Are you passionate about creating a positive company culture and delivering exceptional customer experiences? Join our team as a **People, Culture & Customer Care Assistant** and play a key role in shaping our internal and external interactions.

**Supporting our People & Organization Team in day-to-day tasks and driving impactful projects**:

- **
Team Events & Key Meetings**: Support in planning, organizing, and executing key team meetings, as well as beautiful team events that foster connection and strengthen our team culture.
- ** Onboarding/Offboarding Support**: Help create a seamless experience for new hires and departing employees, ensuring they feel supported and valued throughout the process.
- ** Office Management**: Oversee the smooth running of our office by managing expenses, coordinating supplies, and ensuring the team’s workspace is well-maintained and inviting environment.
- ** Project Support**: Play an active role in driving meaningful projects within the People & Organization team, such as rolling out new HR tools and processes or improving internal communication to enhance collaboration.

**Supporting our Customer Service Team in delivering exceptional service**:

- ** Customer and Partner Interactions**: Provide professional, friendly responses to customer (B2C) and partner (B2B) inquiries, representing our brand at its best.
- ** Process Improvement**: Collaborate on enhancing our customer service tools and processes to ensure a seamless and top-notch experience for all.
- ** Data Analysis**: Gather and analyze customer service data, deriving actionable insights to improve our performance and customer satisfaction.
- ** Customer Feedback Management**: Conduct research and assess reviews across platforms, identifying areas for improvement in line with our commitment to excellence.
- ** Customer Service Guidelines**: Continuously update and refine our guidelines, ensuring that our service remains at the highest standard.
- ** Coordination with Logistics**: Work closely with our logistics partners to ensure smooth communication and effective issue resolution.
- _Please note: Fluency in written and spoken German and English is a must._

**Your core skills**:

- Background in Business Administration, Human Resources, Communications, Operations, Service Industry Management, or a related field
- You can work up to 20 hours per week, ideally spread over 3-4 days per week
- First experience in one or more of the following areas is a plus: HR/People & Culture, Event Management, Customer Service, Sales, Account Management, or service professions (e.g., gastronomy, hospitality)
- Excellent interpersonal skills and a friendly, approachable manner with employees, customers, and partners
- Proficient in Microsoft programs (Excel, PowerPoint, Outlook)
- Structured, detail-oriented, and a solution-driven approach to work
- Comfortable working both independently and as part of a team
- Experience with customer service tools (e.g., Zendesk) is a plus
- Previous experience in a startup or medium-sized company is advantageous
- Fluency in written and spoken German and English is required

**Your benefits**:

- An entrepreneurial environment that you can proactively help shape as well as valuable insights into the development of an omnichannel fashion brand
- Great opportunities for personal development and career advancement
- An open, transparent company culture with flat hierarchies
- Creative freedom and exciting tasks with a high degree of personal responsibility
- Beautiful office space in Berlin-Charlottenburg
- A structured Feedback & Performance process
- Great employee and family & friends discount on our whole collection
- Regular team events
- A paid volunteer day per year to support a local organization or initiative

**About us**:
IVY OAK is a Berlin-based advanced contemporary occasionwear brand founded by Caroline Gentz in 2016. The collections are defined by their signature handwriting, selections of high-quality fabrics and attention to detail. The brand’s true mission is to disrupt the fashion industry, working towards more conscious choices, creating a meaningful long-lasting wardrobe for today’s community and the generations to come.

The brand encompasses more than just fashion and acquires a need for responsible practices, transparent communication and above all to strive for change. IVY OAK accepts, deforms, relearns, and transforms with a view to the world, life and the challenges of our society.

IVY OAK is one of Europe's renowned fashion labels and is represented beyond the borders of Europe with its own online store and through various retail partners.

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