Customer Service Coordinator

vor 6 Monaten


Wiesbaden, Deutschland attentus Ges. f. Personaldienstleistungen mbH Vollzeit

Qualifikation:

- Abitur und kaufmännische Ausbildung oder Studienabschluss
- Sehr gute Deutsch Kenntnisse und Kommunikation
- Hohe Service Orientierung idealerweise Erfahrungen im Kundendienst
- Teamfähigkeit
- Gute EDV Kenntnisse
- Organisation und Hands On Mentalität

Aufgaben:

- Selbständige Bearbeitung von Einzelfallanfragen unserer Kunden in unserem Reklamationssystem
- Digitalisierung eingehender Eskalationen und Monitoring des vorgegebenen Service Levels
- Ursachenanalyse für Kunden Eskalationen und Lösungsabstimmung mit den verschiedenen angrenzenden Abteilugen (z.B. E-Commerce, Finanzen, Logistik, IT)
- Selbständige Beantwortung von Außendienstanfragen zu Kundenbeschwerden
- Zeitnahe Betreuung unserer Agenten im User Access Management und Monitoring des vorgegebenen Service Levels
- Unterstützung bei Einzelfallbearbeitung von Beschwerden und Queue Management, sowie Monitoring des vorgegebenen Service Levels

Art der Stelle: Vollzeit, Arbeitnehmerüberlassung

Gehalt: 15,38€ - 22,30€ pro Stunde

Erwartete Arbeitsstunden: 38 pro Woche

Arbeitszeiten:

- Montag bis Freitag

Sonderzahlungen:

- Urlaubsgeld
- Weihnachtsgeld

Ausbildung:

- Abitur oder gleichwertig (Wünschenswert)

Berufserfahrung:

- Kundenservice: 1 Jahr (Wünschenswert)
- Microsoft Office: 1 Jahr (Wünschenswert)

Sprache:

- Englisch (Wünschenswert)
- Deutsch (Wünschenswert)

Arbeitsort: Vor Ort


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