Customer Service Coordinator
vor 6 Monaten
Qualifikation:
- Abitur und kaufmännische Ausbildung oder Studienabschluss
- Sehr gute Deutsch Kenntnisse und Kommunikation
- Hohe Service Orientierung idealerweise Erfahrungen im Kundendienst
- Teamfähigkeit
- Gute EDV Kenntnisse
- Organisation und Hands On Mentalität
Aufgaben:
- Selbständige Bearbeitung von Einzelfallanfragen unserer Kunden in unserem Reklamationssystem
- Digitalisierung eingehender Eskalationen und Monitoring des vorgegebenen Service Levels
- Ursachenanalyse für Kunden Eskalationen und Lösungsabstimmung mit den verschiedenen angrenzenden Abteilugen (z.B. E-Commerce, Finanzen, Logistik, IT)
- Selbständige Beantwortung von Außendienstanfragen zu Kundenbeschwerden
- Zeitnahe Betreuung unserer Agenten im User Access Management und Monitoring des vorgegebenen Service Levels
- Unterstützung bei Einzelfallbearbeitung von Beschwerden und Queue Management, sowie Monitoring des vorgegebenen Service Levels
Art der Stelle: Vollzeit, Arbeitnehmerüberlassung
Gehalt: 15,38€ - 22,30€ pro Stunde
Erwartete Arbeitsstunden: 38 pro Woche
Arbeitszeiten:
- Montag bis Freitag
Sonderzahlungen:
- Urlaubsgeld
- Weihnachtsgeld
Ausbildung:
- Abitur oder gleichwertig (Wünschenswert)
Berufserfahrung:
- Kundenservice: 1 Jahr (Wünschenswert)
- Microsoft Office: 1 Jahr (Wünschenswert)
Sprache:
- Englisch (Wünschenswert)
- Deutsch (Wünschenswert)
Arbeitsort: Vor Ort
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