Head of Client Experience

vor 3 Monaten

Berlin, Deutschland Freaks 4U Gaming GmbH Vollzeit

**Your mission**:
As the Head of Client Experience at Freaks 4U Gaming, you will play a pivotal role in shaping our approach to client and publisher relationships, driving strategic growth, and ensuring exceptional client experiences. This role is tailored for a visionary leader with a deep understanding of the Gaming and Esports industry, who excels in managing high-value client interactions and leading teams. You will be at the forefront of engaging with key clients and publishers, driving acquisition efforts, and ensuring long-term partnerships. Your expertise in sales, strategic thinking, and relationship management will be crucial in expanding our client base and fostering strong, impactful relationships.

**Key Responsibilities**:

- Build and nurture high-value relationships with clients and publishers, ensuring long-term partnerships and exceptional client experiences
- Lead and mentor the Account Management and Publisher Relations teams to maximize performance and align with business goals
- Oversee complex contract negotiations, collaborating with Legal to ensure strategically favorable agreements
- Develop and execute sales and account strategies to drive revenue and identify new business opportunities
- Conduct high-quality presentations and needs assessments with clients to ensure seamless project transitions
- Monitor KPIs related to client relationships, sales performance, and team productivity, providing reports to senior leadership

**Additional Emphasis**:
Be prepared for frequent travel, including weekends, to attend industry-relevant events and client meetings. Represent the company while intensively networking with companies from endemic and non-endemic brands. Stay informed about industry trends and emerging best practices in client and publisher management. Develop and maintain strategic relationships with industry partners and stakeholders to enhance our market presence and support business objectives.

**Your profile**:
**Required Skills**:

- Proven experience in client and publisher relationship management, with a strong track record of managing high-value interactions and driving growth
- Exceptional leadership skills, with a focus on developing and mentoring high-performing teams
- Demonstrated ability to lead complex contract negotiations and strategic discussions
- Strong strategic thinking and capability in implementing sales and growth strategies
- Proficiency in analyzing KPIs and using data-driven insights to inform decision-making
- Fluent in English (required); proficiency in German is a plus
- In-depth understanding of the gaming and esports industry, including marketing, metrics, and analytics

**Desired Skills**:

- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field, or relevant vocational training
- Familiarity with the trends, key players, and market dynamics within the gaming and esports sectors, which would be highly relevant to the role
- Ability to foster and maintain positive relationships with clients, publishers, and industry partners
- Skilled in creating and executing innovative strategies that enhance client and publisher experiences
- Strong ability to prioritize tasks and manage competing demands effectively
- Excellent critical thinking and problem-solving skills
- Willingness to travel as needed
- Proficiency in CRM tools (e.g., Salesforce) to manage client interactions and track business development efforts
- Experience in managing projects and executing sales strategies, which can aid in organizing client engagements and strategic initiatives

**Your Benefits**:

- An open, welcoming and international corporate culture
- Training and continuing education, diversity workshops, leadership development and feedback talks
- Employee events like our summer party, afterwork BBQ’s and access to Gaming Events
- Corporate benefits, ticket for public transportation & meal subsidies
- Company health & wellbeing programs
- Trust-based working time, hybrid working models, possible from fully onsite to fully remote and anything in between
- Standard equipment: company laptop, company mobile phone, benefits from our clients

**Interested?**:
Your contact person is Christine Laur (Senior People Business Partner).

**About us**:
**Your Gateway into the Gaming Industry**:
Freaks 4U Gaming is a global esports and gaming agency network with roughly 250 employees worldwide. Headquartered in Berlin, Germany, with regional offices across Europe, Asia Pacific and North America, the company provides best-in-class services and scalable, results-driven solutions.

Over the past 20 years, Freaks has evolved into a 360-degree esports and gaming powerhouse - part agency, part content creator, and part community. Covering a multitude of disciplines such as strategic consultancy, social media and community management, tournament and event organization, influencer marketing, editorial and design, Freaks also delivers state-of-th

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