Customer Service Representative Payments
vor 4 Wochen
Our client, the bank institution of a famous automotive company, is looking for a Customer Service Representative Payments (M/F/d) to join the French collections team in Berlin. The collections department is the one responsible for loss mitigation through negotiating with customers to reach a payment arrangement and therefore, reducing the risk of a potential credit loss. Sounds interesting? You can also be part of it
Tasks
\- Designating and optimizing conversation strategies to identify and cope with different customer attitudes
\- Continuously endeavoring to improve your contact and persuasion strategies by giving and receiving peer feedback and listening back to recorded telephone conversations
\- Cooperating and liaising with colleagues of different departments based in France on individual matters such as customer complaints, correction of invoices, and so on
\- Handling bankruptcies and preparing criminal complaints in case of embezzled vehicles
\- Steering and managing third-party agencies based in France to arrange for repossession and transport of vehicles and remarketing
**Requirements**:
\- Bachelor's or higher degree in economics, banking or accounting is desirable
\- Business fluent (C2) in French and fluent (C1) in English
\- Preferably some experience in credit collection, ideally in a bank environment
\- Experience in working in a customer service environment will be a plus
\- Great negotiation and interpersonal skills
**Benefits**:
\- Great team supporting you to get the best results in your role
\- Canteen at the job place
\- Challenging work in an international environment of a company awarded as "Great place to work 2020"
\- 30 days of holiday
\- Opportunities to grow inside the company
\- Relocation assistance
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