Specialist Technical Customer Support

vor 3 Wochen


Berlin, Deutschland NIO Vollzeit

For our Power Operation Command Centre in Berlin we are looking for an

**Specialist Technical Customer Support (M/F/x)**

**Responsibilities**
- Real-time management of charging and swapping equipment and the battery status, analysis and response based on abnormal conditions, and dispatching and commanding.
- Respond to user inquiries online, handle equipment failure remotely, and soothe user emotions.
- Based on monitoring to predict user needs, provide services and improve user experience.
- Emergency response and disposal of major failures.
- Output requirements by collecting problems and optimize the process by promoting departmental collaboration.

**Qualifications**
- Bachelor degree or above, 3+ years experience in service positions, or 2+ years experience in O&M and management of mechanical and electrical equipment as well as charging and swapping facilities.
- Work experience in technical support positions, willing to communicate directly with customers
- Good service awareness, communication and coordination skills
- Strong ability to analyse and solve problems, as well as handle emergencies
- Team player, willing to share and undertake with others
- English and another language (_German, Dutch, Danish or Swedish_) as working languages

**Benefits**
- Exciting insights into the latest technological trends of electrical vehicles and power-up technology.
- Being a part of setting up the European Operation Command Center
- Dynamic working environment where you get to work with an energetic and professional team
- Company Pension Plan above market
- Office next to Berlin East Side Gallery, free coffee, free beverages, different team-building initiatives
- This isn’t just another job. It’s an opportunity to grow with us and change the mobility experience for everyone. If you find that as exciting as we do, come join us

We look forward to hearing from you

Art der Stelle: Vollzeit

Arbeitszeiten:

- 8-Stunden-Schicht

Sprache:

- Englisch (Erforderlich)

Verfügbarkeit für Schichten:

- Nachtschicht (Wünschenswert)
- Tagschicht (Wünschenswert)
- Spätschicht (Wünschenswert)



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