Warranty Senior Specialist

vor 2 Monaten

Offenbach, Deutschland Hyundai Vollzeit

WELCOME TO GENESIS MOTOR EUROPE

We are Genesis. In our world, we are customer-oriented; there is no compromise. We constantly think about how we can find the perfect balance between the needs of our consumers and the technological feasibility, and strive for innovation, by closely observing the expectations of our customers and realizing ambitious technological developments.

Become part of our story and join our international team in Offenbach/Main

**Warranty Senior Specialist**:
**_We want you to:_**:

- Genesis warranty policy review and development
- Warranty and campaign data monitoring and improving using the GMC and/or GME tools. Regular reporting
- Conducting and improving the analysis of the main warranty K.P.I.s - CPU (Costs Per Unit) / CPVS / UIO etc.
- Warranty Operations Review (W.O.R.) activity at Subsidiaries/Distributors according to the GMC guidelines
- Continual GME audit procedure improvement, audit preparation, execution and follow up.
- Follow up of goodwill claims between Headquarters/Factories and the European subsidiaries & distributors
- Assist in quality investigations in terms of warranty data, monitoring, analysis and reporting
- Analysis of market warranty performances in terms of administration errors, improper claims or quality issues
- Collating the markets inquiries supporting the markets with operational issues, escalation of the concerns
- Market or other surveys (mainly in terms of warranty operations) on demand
- Warranty training content development and delivery
- Support and collate the monthly warranty special projects invoicing and NOR procedures
- Support manufacturers with claim data improvement (comments, DTC info etc.)

**_About you:_**:
**You will also need to have**:

- Bachelor / Master degree in Mechanical Engineering or in Statistics & Analysis
- 2-3 experience with a warranty, e.g. in the context of a ideally gained in the automotive industry
- Accuracy and high attention to detail, good analytical and conceptual competences,
- ability to recognize issues, good communication skills, team player
- Good knowledge of automobile technics, repairs and maintenance
- Very good user knowledge of MS Excel & PowerPoint
- Very good command of English, solid knowledge of other European language(s) preferred

If you wish to know more about Genesis, stay connected via our social media channels

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