Renewals Specialist
vor 3 Wochen
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
Job Title: Renewals Specialist
Reports to: Renewals Manager
Location: AVEVA Office
Role Summary
Key Responsibilities
- Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
- Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
- Responsible for renewals process from first contact to close for the assigned customers:
- Understand customer requirements
- Introduce customers to the renewal cycle/process
- Create and issue renewals quotations
- Forecast Renewals Opportunity status
- Track and expedite purchase orders
- Close renewals opportunities On-time
- Provide process or quotation related support to Sales Account Managers and Customer Success Managers
- Other Duties may include:
- Support evolving renewal processes aimed at improving renewal efficiency
- Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
- Assist Business with any other activity required to fulfil role
Essential Capabilities
- Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator. Early career sales professional looking to gain solid experience of a volume business model.
Desirable Experience
Behaviors
- Put people first, working effectively with individuals and teams, customers and partners
- Plan ahead and work in a systematic and organized way.
- Focus on customer satisfaction and deliver a quality renewal customer experience.
- Commercially aware and business minded
- Communicate and network effectively.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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