Receptionist / Experience Specialist (M/F/d)

vor 4 Wochen

Berlin, Deutschland CBRE GWS IFM Industrie GmbH Vollzeit

WELCOME TO CBRE
...the **world's largest real estate services provider** with more than **105,000 employees** in over 100 countries. At Global Workspace Solution (GWS) we help our customers to operate their commercial real estate, production sites and technical facilities in a safe, energy
- and cost-efficient way (integrated **facility management**), to repurpose or to convert them (**project management**).

We are looking for a **Receptionist / Experience Specialist (M/F/d) limited to 18 months **in **Berlin **in a **fixed term position** in** full time (40hrs)** for our growing Global Workplace Solutions (GWS) business unit.

WHAT YOU CAN DO WITH US
- Delivers a seamless, delightful, and superior welcome, workday, and departure experience
- Meets and greets visitors on arrival, following the visitor protocols and processes through to visitor collection
- Work with the facilities team to anticipate and resolve obstacles in the work environment.
- Supports the mail and logistics requirements on site when required
- Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures
- Consistently creating new opportunities to bring delight into the facilities through engagement, events, and surpassing the expected
- Familiar with all services within the facility and works with facilities management and all other service teams to facilitate hospitality approach across all services
- Superuser for any guest or site technologies used for the workplace experience i.e. room booking system, client apps etc
- Ensures floor walks and compliance duties are completed daily so that we are proactively rectifying issues
- Carry out site walk arounds and workplace inspections to ensure the office environment is maintained to safe and welcoming standard
- Manage conference rooms from ensuring AV equipment is available to clearing and tidying of meeting rooms for next meetings
- Ensure all kitchens and refreshment provisions are clean and available on site, working with supply partners on any issues or faults
- Supporting with the co-ordination and the logistics of the goods in and out service

WHAT STRENGTHS YOU USE
- Proven ability to guide, coach and work in teams across different units
- Minimum of 3 years in hospitality-oriented business
- Ability to motivate indirect reports and associated partner teams
- Recognized commitment to guest service and exceeding guest expectations
- Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes
- Excellent written/verbal communication and interpersonal skills
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner
- An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Tableau, SharePoint) and other management and dashboard reporting systems
- English / German proficiency
- An understanding of maintenance planning
- Strong analytical and decision-making skills
- Effective time management of numeracy, report collation and distribution, data analysis
- Proficient in Microsoft Excel, Word and PowerPoint
- Able to challenge the status quo and suggest new ways of doing things to improve performance and practices
- A demonstrable understanding of the Concept Evolution CAFM system and finance systems

THIS IS WHAT YOU CAN LOOK FORWARD TO
- **Work-life balance - compatibility of family and career is important to us.**:

- **Attractive remuneration**:

- 30 days of vacation
- **Job bike leasing**:

- Germany ticket subsididy
- Employee offers and discounts (corporate benefits)
- Subsidies for capital-forming benefits
- **Bonus for recommending new employees (2,000€)**:

- We offer individual further training and promotion opportunities
- Network at employee events or at our women's network meeting
- **Equal opportunities are important to us**:

- that's why we expressly encourage people with

We would also like to emphasize that we live diversity & occupational safety & promote potential: In everything we do, we are guided by our **RISE **values
- **R**espect, **I**ntegrity, **S**ervice and **E**xcellence.

OUR AWARDS
We do our best every day to be an **attractive employer**. Therefore, we have already been awarded **several times**, which makes us proud
- 3x in a row as Kununu Top Company (2022,2023 & 2024)
- Best Kununu rating (3.9) in a German industry comparison#
- 2nd place in the employer survey of the real estate newspaper

Additionally awarded several times for:

- Sustainability (Gold certified by EcoVadis)
- Ethical behavior (World's Most Ethical Companies)
- Diversity (Forbes) and Gender Equity (Bloomberg)

WE LOOK FORWARD TO HEARING FROM YOU

Thank you very much.

Your recruiting team at **CBRE GWS IFM Industrie GmbH**

Nishika Desai I Grugaplatz 2, 45131 Essen

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