Team Lead of Technical Support Operations

vor 5 Monaten

Leipzig, Deutschland Qcells Vollzeit

**TEAM LEAD OF TECHNICAL SUPPORT OPERATIONS (ALL GENDERS)**

**Standort / Region**: Bitterfeld-Wolfen OT Thalheim

**Referenznummer**: HQ-2252

**SO STÄRKEN WIR DIR DEN RÜCKEN**:

- **Leichter Start**: Strukturiertes Onboarding mit Welcome-Training, Einarbeitungsplan und persönlichem Paten.
- **Teamspirit**: Offene Kommunikation, gegenseitige Unterstützung und zahlreiche Weiterbildungsangebote.
- **Faire Vergütung**: Attraktive Bezahlung mit fixem und flexiblem Anteil, vermögenswirksamen Leistungen, betrieblicher Altersvorsorge und Unfallversicherung.
- **Work-Life-Balance**: 30 Urlaubstage pro Jahr für eine gute Vereinbarkeit von Familie und Beruf.
- **Gesundheit & Wohlbefinden**: Subventionierte Kantine mit gesunden Menüs und diverse Gesundheitsangebote wie Grippeimpfungen, Massagen und Vorsorgeuntersuchungen.
- **Flexibilität**: Flexible Arbeitszeiten, Möglichkeit des mobilen Arbeitens, Shuttle-Service, Parkplätze, und barrierefreie Büros.
- **Extra-Vorteile**: Zuschuss zum Deutschlandticket und Jobrad-Angebot.
- **Nach Absprache gibt es eine Unterstützung bei den Umzugskosten**

**SETZT NEUE ENERGIE FREI - DEIN EINSATZ**:

- Leite dein Team, Kunden mit technischem Rat, Diagnosen, Störungsbehebung und Reklamationslösungen zu begeistern und ihnen die bestmögliche Unterstützung zu bieten.
- Gestalte neue Prozesse und teile dein Wissen mit unseren internen und externen Ticketing & Hotline Teams
- Schaffe klare Richtlinien und sorge für reibungslosen Informationsfluss bei technischen Problemen. Gleichzeitig würdest du FAQs und andere Ressourcen bereitstellen.
- Halte unsere Kommunikationsplattform ZENDESK immer auf dem neuesten Stand.
- Überwache und optimiere die Servicequalität, um hohe Standards und Kundenzufriedenheit zu gewährleisten.
- Motiviere und entwickle dein Team mit klaren Zielen und regelmäßigen Gesprächen.
- Verfolge technische Entwicklungen, besuche Messen und unterstütze die Produktentwicklung.

**VERBINDET LEIDENSCHAFT MIT KNOW-HOW - DEIN PROFIL**:

- Du hast dein Studium oder deine Ausbildung in einem ingenieurwissenschaftlichen oder naturwissenschaftlichen Bereich erfolgreich abgeschlossen und konntest idealerweise erste Berufserfahrung in diesem Aufgabenfeld sammeln
- Persönlich zeichnest Du Dich durch Erfahrung im Projektmanagement, Führungsstärke sowie durch eine systematische, analytische, unternehmerische Denkweise aus
- Du besitzt Konflikt
- und Durchsetzungsstärke, bist ein Organisationstalent und kannst eigenmächtig Entscheidungen treffen sowie verfügst außerdem über die Fähigkeit, Mitarbeiter zu motivieren
- MS Office ist für dich nicht nur eine Software - es ist dein Werkzeug, um komplexe Probleme zu lösen und effizient zu arbeiten
- Verhandlungssichere Deutsch
- und sehr gute Englischkenntnisse in Wort und Schrift runden dein Profil ab und befähigen Dich, weltweite Dienstreisen anzutreten

**We don't just dream of a better future.**

**We make it a reality together.**

**Ein Unternehmen mit Sonne im Herzen**

Als Komplettanbieter sauberer Energielösungen versorgen wir private und gewerbliche Endkunden nicht nur mit Solarmodulen und -systemen sowie Stromspeichern, sondern bieten auch integrierte Services und Dienstleistungen wie Stromverträge und Power Contracting an, um so den Zugang zu 100 % sauberem Strom zu ermöglichen. An unserem Standort in Thalheim befindet sich das globale Zentrum für Technologie, Innovation und Qualität. Von unserem neuen Büro am Südkreuz in Berlin steuern wir unseren Verkauf und Vertrieb sowie die Weiterentwicklung unserer Dienstleistungen.

**Wir freuen uns auf Deine Bewerbung**

Art der Stelle: Vollzeit

Leistungen:

- Betriebliche Altersvorsorge
- Betriebliche Weiterbildung
- Homeoffice-Möglichkeit
- Kostenloser Parkplatz

Möglichkeit zu pendeln/umzuziehen:

- Leipzig: Problemlos pendeln oder Bereitschaft, mit Unterstützung durch den Arbeitgeber umzuziehen (Wünschenswert)

Arbeitsort: Vor Ort

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