Information Technology Specialist

vor 4 Wochen

Stuttgart, Deutschland US Joint Activities Vollzeit

**Duties**:

- Improve the quality of management decision-making by ensuring reliable and secure knowledge, information, and data is available through the service lifecycle.
- Establish roles and responsibilities for supporting a KM environment, assemble knowledge teams, and develop migration plans for content to support and promote KM.
- Serve as work group administrator for the IT hardware request, approval, and installation oversight within division workspaces for various separate systems used.
- Schedule, approve, coordinate, and operate the division's video teleconference (VTC) suite and meeting room schedule.
- Serve as assistant security manager for basic duties associated with building security, door access, screening visitors and new personnel, badging and access, and passing clearance verification information.

**Requirements**:
**Conditions of Employment**:

- One year trial/probationary period may be required.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top Secret security clearance with eligibility for access to Sensitive Compartmented Information (SCI) for the duration of employment.

**Qualifications**:
**Who May Apply**: US Citizens
- In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.
- Specialized Experience: One year of specialized experience equivalent to the GS-12 level in the Federal service which includes: 1) Developing metrics to measure the effectiveness of an organization's knowledge management program; 2) Conducting cost-benefit analysis to recommend solutions affecting knowledge management; AND 3) Integrating knowledge management with an organization's policies to ensure mission requirements are met.
- In addition, my experience demonstrates each of the four competencies:

- (1) Attention to Detail
- Complete thorough and accurate work independently, even in the most difficult or stressful situations. Occasionally review work completed by others.
- (2) Customer Service
- Resolve routine and non-routine problems, questions, or complaints. Develop and maintain strong, mutually supportive working relationships with customers. Conduct evaluation of support to determine quality of services and customer satisfaction, and recommend procedural changes based on customer need or changes in policy and/or regulation.
- (3) Oral Communication
- Convincingly convey complex information to customers. Present thoughts that are well
- organized and demonstrate confidence in the facts and ideas. Adjust style when working with individuals with different levels of understanding; use various methods to explain and convey information; and
- (4) Problem Solving
- Solve complex or sensitive problems by developing and proposing strategic alternatives. Identify possible conflicts and shared benefits. Help team anticipate problems and identify and evaluate potential sources of information; provide feedback and coaching to others to help solve problems. Engage appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs. Evaluate the effectiveness of decisions and adjust future decisions as appropriate.

**Education**:
This job does not have an education qualification requirement.

**Additional information**:

- Direct deposit of pay is required.
- U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
- If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.
- If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with th

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