Customer Support Specialist

vor 6 Monaten

Munich, Deutschland roadsurfer GmbH Vollzeit

**Why roadsurfer?**
- **TEAMSPIRIT & TEAMEVENTS**: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
- **FLEX WORK & WORKACTION**: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
- **PERSONAL DEVELOPMENT**: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
- **CAMPER BUDGET**: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
- **JOB BIKE**: Stay fit with our job bike offer
- **DISCOUNTS**: Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts
- **THE PLACE TO BE**: Look forward to a beautiful, bright office with everything your heart desires, like table tennis and table football. You can also enjoy our weekly breakfast and lunch specials
- **OFFICE DOGS**: Dogs in the office are welcome

**The role - your passion**
- **Personalized Customer Assistance**: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
- **First-Level-Support**: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
- **Booking Management**: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations
- **Team Collaboration**:You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality

**What you need to surf the wave with us**
- It would be great if you've worked in customer service or support before, but we also welcome career changers
- You're skilled in both Spanish and English communication (knowing more languages is a bonus)
- You're good at dealing with complaints and can stay strong in tough situations
- Knowing how to use Zendesk or a similar support system is a plus
- Your cheerful attitude shines through, even over the phone
- You truly enjoy camping, travel, road trips, and exploring far-off places

**Work conditions**
- **SALARY**:Your salary, depending on experience, ranges between €2,600 - €3,000 per month
- **WORKING HOURS**:We are available to our customers from Monday to Saturday, from 09:00 to 18:00. Your leisure time is as important to us as it is to you Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well

Willingness to work on weekends and holidays (with Sunday and holiday premiums)
- **PLACE TO BE**: Remote work is an option, but a presence in our Munich office for at least 2-3 days per week is expected

**Ready to surf?**

**About us**

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work With us you are shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales - a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?

**Job Types**: Full-time, Permanent

**Salary**: 32,000.00€ - 36,000.00€ per year

Work Location: Hybrid remote in 80797 München

  • Customer Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland DEFACTO GmbH Vollzeit

    We are seeking a highly skilled Customer Support Specialist to join our team at DEFACTO GmbH. As a Customer Support Specialist, you will be responsible for providing exceptional written and spoken customer support in Polish and English language.About the RoleThis is a full-time position that requires a strong communicator with excellent written and spoken...

  • Software Customer Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our Customer Service team, you will be responsible for providing advanced technical support and consulting services to our customers.Key ResponsibilitiesProvide technical support to customers via email,...

  • Software Customer Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit

    Job Title: Software Customer Support SpecialistAbout the Role:We are seeking a highly skilled Software Customer Support Specialist to join our team at Siemens Industry Software GmbH. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our growing user base.Key...

  • Customer Support Specialist

    vor 1 Monat

    Munich, Bayern, Deutschland Tulip Interfaces Inc Vollzeit

    About the RoleTulip Interfaces Inc is seeking a skilled Customer Support Specialist to join our team. As a frontline contact for customers, you will provide timely, accurate, and complete responses to inquiries, educate customers on our product, usage, and features, and diagnose, troubleshoot, and resolve technical issues.Key ResponsibilitiesAct as the...

  • Software Customer Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland Siemens Industry Software GmbH Vollzeit

    Software Customer Support SpecialistSupplyframe, recently acquired by Siemens AG, is the leading Design-to-Source Intelligence platform for the global electronics value chain. As a Software Customer Support Specialist, you will be part of our growing team in the EMEA region, providing excellent support services to our growing client base. Your primary...

  • German Customer Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland JLL Vollzeit

    About the RoleWe are seeking a highly skilled German Customer Support Specialist to join our team at JLL. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesManage customer data and perform tasks related to public...

  • IT Support Specialist in Customer Loyalty Team

    vor 4 Wochen

    Munich, Bayern, Deutschland Robert Bosch GmbH Vollzeit

    IT Support Specialist in Customer Loyalty TeamRobert Bosch GmbH is seeking a highly motivated and detail-oriented IT Support Specialist to join our Customer Loyalty Team.The ideal candidate will have a strong background in IT and excellent communication skills.Key ResponsibilitiesProvide technical support to the Customer Loyalty TeamAssist in the daily IT...

  • Customer Technical Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland OptiSigns Inc. Vollzeit

    At OptiSigns, we're dedicated to delivering exceptional customer service and support for our digital signage solutions. As a Customer Technical Support Specialist, you'll play a crucial role in ensuring our clients receive seamless integration and support across our platform.Key ResponsibilitiesTechnical Support: Resolve technical issues with a focus on...

  • Customer Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland ACCRETECH Vollzeit

    At ACCRETECH, we are seeking a highly skilled Customer Support Specialist to join our team in Munich, Germany.About the Role:You will be the primary point of contact for our customers, providing expert technical support and guidance on our innovative product lines.Key Responsibilities:Installation, maintenance, and application support of CMP (Chemical...

  • Customer Support Specialist

    vor 6 Monaten

    Munich, Deutschland LeanIX Jobs Vollzeit

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...

  • Customer Experience Specialist

    vor 3 Wochen

    Munich, Bayern, Deutschland Westwing Group SE Vollzeit

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team in Munich. As a key contact point for our Danish and Swedish customers, you will be responsible for providing exceptional support and resolving inquiries related to orders.Key ResponsibilitiesProvide premium customer experience through phone, email, and...

  • IT Support Specialist in Customer Loyalty Team

    vor 3 Wochen

    Munich, Bayern, Deutschland Robert Bosch GmbH Vollzeit

    IT Support Specialist in Customer Loyalty TeamRobert Bosch GmbH is seeking a motivated Working Student to support our IT department in the Customer Loyalty Team.Key Responsibilities:Provide daily IT operations support to our team members.Assist in user support and back office tasks.Contribute to network operations and IT projects.Define system architecture...

  • Desktop Support Specialist

    vor 6 Monaten

    Munich, Deutschland Sybex support Service Vollzeit

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Customer Support Specialist

    vor 5 Monaten

    Munich, Deutschland Jobactive GmbH Vollzeit

    **Customer Support Specialist (m/w/d)** - Die Jobactive GmbH ist seit nunmehr über zehn Jahren als eigenständiges Unternehmen am Markt präsent. Hervorgegangen ist Jobactive im Jahr 2001 aus der ehemaligen Personalbeschaffung und des Mitarbeiter-Poolmanagements des Bayer-Konzerns._ - Aktuell beschäftigt die Jobactive GmbH etwa 400 Mitarbeiterinnen und...

  • Customer Technical Support Specialist

    vor 4 Wochen

    Munich, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a “customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering outstanding...

  • Customer Technical Support Specialist

    vor 3 Wochen

    Munich, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering...

  • Customer Technical Support Specialist

    vor 2 Wochen

    Munich, Deutschland OptiSigns Inc. Vollzeit

    OptiSigns is committed to building a "customer-obsessed” culture, prioritizing exceptional service and proactive problem-solving to exceed client expectations. As a global leader in digital signage, we empower businesses to create dynamic, interactive visual displays that enhance customer engagement. If you’re passionate about delivering...

  • Customer Relations Specialist

    vor 6 Monaten

    Munich, Deutschland Fisker Inc Vollzeit

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Success Specialist

    vor 2 Monaten

    Munich, Deutschland MotorK Vollzeit

    MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of the...

  • IT Support Specialist

    vor 4 Wochen

    Munich, Bayern, Deutschland Remote Team Solutions Vollzeit

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Remote Team Solutions. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical...