Sr Customer Success Manager
vor 2 Wochen
We are in an exciting phase of rapid growth at deepc. As we continue to grow, we have identified the need to strengthen our Customer Success functions to support the Revenue teams. As a Sr Customer Success Manager you will report to the Head of Professional Services and play a pivotal role in supporting deepc’s mission to deliver trustworthy AI solutions in healthcare. You will manage a portfolio of medical imaging customers, drive successful onboarding and platform adoption, and proactively foster long-term customer satisfaction and growth through education, relationship-building, and collaboration across teams. You will actively shape the customer journey as part of our Professional Services team, helping healthcare partners realize the full value and impact of deepc’s AI solutions. Key Responsibilities Manage a portfolio of medical imaging/healthcare customers Serve as the primary point of contact for assigned customers Ensure successful onboarding and ongoing adoption of our platform Proactively monitor customer health and identify opportunities for expansion Manage renewals and work closely with sales on upsell opportunities Conduct quarterly business reviews (QBRs) to review customer goals, usage, and satisfaction Provide customer education and training as needed Collaborate with support and engineering teams to resolve customer issues Gather customer feedback and advocate for their needs internally Your Profile 3-5+ years of customer success or account management experience, preferably in the medical imaging/healthcare software industry Strong understanding of SaaS business models and customer success best practices Excellent communication, interpersonal, and relationship-building skills Ability to analyze data, identify trends, and make data-driven recommendations Demonstrated interest in AI, healthcare innovation, and/or digital health. Experience with customer health scoring, NPS, and other customer success metrics Excellent written and verbal communication skills in English and German are mandatory - other European languages are a plus. You enjoy a dynamic, highly driven, inspiring and diverse environment. If you are motivated about customer service topics, and want to learn in a fast-paced technology company, we would love to meet you
-
Senior Customer Success Manager
vor 2 Wochen
München, Deutschland deepc VollzeitAs we continue to grow, we have identified the need to strengthen our Customer Success functions to support the Revenue teams. As a Sr Customer Success Manager you will report to the Head of Professional Services and play a pivotal role in supporting deepc’s mission to deliver trustworthy AI solutions in healthcare. You will manage a portfolio of...
-
Customer Success Manager
vor 3 Wochen
München, Deutschland ClearOps VollzeitAbout ClearOps ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material...
-
Stage - Customer Success Manager
vor 4 Wochen
München, Deutschland EGYM SE VollzeitYour daily workout Êtes-vous prêt(e) à transformer l'industrie du bien-être en entreprise avec nous ? Nous recherchons un(e) stagiaire Customer Success Manager (H/F) à partir de Janvier 2026 pour une durée de 6 mois (stage full time) pour rejoindre notre mission chez EGYM Wellpass (Ex-Gymlib) et révolutionner l'accès des collaborateurs aux activités...
-
Customer Success Manager – Electricity
Vor 7 Tagen
München, Deutschland Reev Vollzeit 40.000 € - 60.000 € pro JahrDeine MissionBist Du bereit, mit uns den Mobilitätssektor zu elektrifizieren? Dann bewirb Dich jetzt und werde Teil unseres Teams als Customer Success Manager - Electricity (all genders).Unsere Plattform verbindet intelligente Ladeninfrastruktur mit grüner Energieversorgung - mit dem Ziel, dass an jedem halb-öffentlichen Stellplatz ein Ladepunkt mit 100%...
-
Customer Success Manager
Vor 6 Tagen
München, Hybrid München, Deutschland Flowers-Software Vollzeit 60.000 € - 80.000 € pro JahrDeine Rolle Flowers ist eines der am schnellsten wachsenden Tech-Startups in Deutschland. Wir glauben an Digitalisierung, Automatisierung und Optimierung und wollen entsprechende Prozesse für den gesamten Mittelstand zugänglich machen. Deshalb nutzen wir bahnbrechende KI-basierte Technologien, um Menschen dabei zu helfen, ihre Arbeitsabläufe auf eine neue...
-
Customer Success Manager
Vor 6 Tagen
Munich, Germany Office, München, Deutschland, DE Mapp Digital Us Llc Vollzeit 60.000 € - 120.000 € pro JahrGENERAL JOB DESCRIPTION The Customer Success Manager (CSM) will support the post-sales customer life-cycle as it relates to customer adoption, on-going support, programme optimisation and expansion. CSMs are the main interface for all programme-related inquiries and build relationships with all relevant stakeholders as trusted advisor. They are...
-
Customer Success Manager
vor 2 Wochen
Garching bei München, Deutschland Viewento gmbh Vollzeit 60.000 € - 80.000 € pro JahrWir sind ein dynamisches Unternehmen in der Marketingbranche und streben danach, unseren Kunden nicht nur hochwertige Produkte, sondern auch exzellenten Service zu bieten. Zur Verstärkung unseres Teams suchen wir zum einen engagierten Customer Success Manager (m/w/d) in Teilzeit, der als Schlüsselperson für die Betreuung und den Erfolg unserer Kunden...
-
Strategic Customer Success Manager
vor 2 Wochen
München, Deutschland Carbmee Vollzeit 60.000 € - 120.000 € pro JahrIntroCarbmee empowers organizations worldwide to systematically measure, manage, and reduce their carbon footprint. Backed by a recent €20M Series A funding from top VCs, we are one of the fastest-growing companies in European tech with offices in Berlin and Munich - proud to be at the forefront of climate innovation. Our platform leverages AI with...
-
Customer Success Operations Director
vor 1 Woche
München, Deutschland Kraken VollzeitHelp us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer...
-
Customer Success Manager
vor 2 Wochen
Garching bei München, Bayern, Deutschland VIEWENTO GmbH Vollzeit 60.000 € - 80.000 € pro JahrWir sind ein dynamisches Unternehmen in der Marketingbranche und streben danach, unseren Kunden nicht nur hochwertige Produkte, sondern auch exzellenten Service zu bieten. Zur Verstärkung unseres Teams suchen wir einen engagiertenCustomer Success Manager (m/w/d), der als Schlüsselperson für die Betreuung und den Erfolg unserer Kunden verantwortlich...
