Customer Success Specialist, Life Sciences
vor 2 Wochen
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role As a Customer Success Specialist, you will help professors at leading universities in the DACH region integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription. Responsibilities: Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage. Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources. Influence product decisions by communicating customer feedback to sales, product, and marketing teams. Requirements: A Master's degree or PhD in Life Science disciplines. 1-3 years of experience in customer facing roles is preferred. Fluent communication skills in German & English. Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Strong interpersonal skills with a passion for remote relationship-building. Experience in networking using cold calling is preferred. Why Join JoVE? You can expect compensation packages competitively placed within the local market. You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.
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Customer Success Specialist, Life Sciences
vor 11 Stunden
Deutschland JoVE VollzeitJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
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Customer Success Manager Night S
vor 11 Stunden
Deutschland JoVE VollzeitJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as...
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Customer Success Manager Night S
vor 2 Wochen
Deutschland JoVE VollzeitJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities...
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Weiterbildung zum Life Science Manager
vor 3 Wochen
Deutschland Dr. Notghi Academy VollzeitStarte deine Karriere als Life Science Manager! Du suchst eine Weiterbildung für den Einstieg in die Life Science Branche? Du willst weg von der Wissenschaft und rein in die Wirtschaft? Du verfügst bereits über einen naturwissenschaftlichen Hintergrund und strebst eine Karriere im Management an? Wir machen’s möglich! Mit uns entwickelst Du alle...
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Customer Success Architect III
vor 3 Wochen
Deutschland GitHub VollzeitAbout GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it...
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Customer Success Manager
vor 1 Woche
Deutschland Propel VollzeitAre you a construction professional ready to take the next step into a customer-facing, technology-driven role? Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock...
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Customer Success Manager
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Teamleitung Customer Success
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Mobil (Deutschland) DAMPSOFT Vollzeit 60.000 € - 90.000 € pro JahrWir sind Dampsoft: Innovativ, familiär, norddeutsch Seit fast 40 Jahren entwickeln wir Softwarelösungen für Zahnarztpraxen, mit Herz, Innovationsfreude undVerantwortung. Als unabhängiges Familienunternehmen legen wir Wert auf echte Zusammenarbeit, nachhaltigesWachstum und sichere Arbeitsplätze. Darüber hinaus übernehmen wir gesellschaftliche...
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Customer Success Manager
Vor 7 Tagen
Munich, Germany Office, München, Deutschland, DE Mapp Digital Us Llc Vollzeit 60.000 € - 120.000 € pro JahrGENERAL JOB DESCRIPTION The Customer Success Manager (CSM) will support the post-sales customer life-cycle as it relates to customer adoption, on-going support, programme optimisation and expansion. CSMs are the main interface for all programme-related inquiries and build relationships with all relevant stakeholders as trusted advisor. They are...
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Construction Customer Success Manager
vor 3 Wochen
Deutschland Buildots VollzeitAbout Buildots Buildots is transforming construction management with AI and computer vision. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years....
