Customer Service Agent DACH
vor 4 Wochen
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures, and sells premium aluminum pergolas. Founded in Norway, we are now active in over 14 markets across Europe, North America, South America, and Australia — with plans to scale even further. If you have a passion for outdoor living products and want to work in a dedicated environment with great colleagues — then this is the place for you We make the dream possible. Be part of our dream team Key Responsibilities Provide professional advice and support to our customers via phone, email, and (video) chat at our Frankfurt location. Process orders and assist with questions related to our products. Resolve customer inquiries, handle returns and complaints, and check the correctness and plausibility of requests. Coordinate and communicate with logistics partners to ensure smooth delivery processes. Maintain data and optimize processes to increase efficiency and service quality. Requirements Fluent German skills (C1) and good English skills (B1) to communicate confidently with our customers. Experience in customer service (1–2 years minimum), ideally in e-commerce or a related industry. Strong communication skills with a solution-oriented and empathetic working style. Enjoy working in a dynamic team with a strong service mindset. Strong self-organization and time management to work efficiently. Tech-savvy with the ability to quickly learn new systems and tools. Willingness and ability to work on-site at our office near Frankfurt Central Station. Benefits A dynamic international work environment in a fast-growing company with plenty of development opportunities. Central office locations in Fulda and Frankfurt. Hybrid work model (80% on-site | 20% remote). Ergonomic workstations and modern laptops (Apple or Windows). Employee events (summer party, Christmas party, after-work gatherings). Access to the Corporate Benefits portal. Employee discounts on PERGOLUX products. A motivated and supportive team that helps each other. Strong focus on professional development and skill-building. Free drinks and snacks. Employee referral program. Start Date Start date: As soon as possible. Location: Frankfurt am Main. We look forward to receiving your application and resume 📢 For exciting insights into PERGOLUX culture, visit our LinkedIn or Instagram pages: 🔗 Seniority level Entry level Employment type Full-time Job function Customer Service Industries Retail #J-18808-Ljbffr
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