Customer Service Agent DACH
vor 3 Wochen
PERGOLUX is a premium outdoor-living brand designing Scandinavian-inspired pergolas and accessories for customers across Europe, North America, South America, and Australia. As we continue our rapid growth, we are looking for dedicated people who want to shape exceptional customer experiences. In this role, you’ll support our customers throughout their purchasing journey and play a key part in strengthening PERGOLUX’s reputation for premium service. About the Team You will join a supportive, international, and service-driven team that values collaboration, innovation, and continuous improvement. We work closely across departments to ensure customers receive fast, friendly, and reliable support — always with the PERGOLUX standard of quality. What You’ll Do Provide professional customer support via phone, email, and (video) chat. Assist customers with product questions and guide them confidently through the order process. Handle inquiries, returns, and complaints while ensuring accurate and plausible case documentation. Coordinate with logistics partners to maintain smooth and transparent delivery processes. Maintain customer data and contribute to process optimizations to enhance service quality. What You’ll Bring Fluent German (C1) and good English skills (B1) to communicate with customers and colleagues. 1–2 years of customer service experience, ideally in e-commerce or a related field. Strong communication skills with a solution-oriented, empathetic approach. Enjoy working in a dynamic, collaborative environment with a strong service mindset. Excellent organizational and time-management abilities. Tech-savviness and the ability to quickly learn new systems and tools. Willingness to work on-site at our office near Frankfurt Central Station. Benefits Competitive Salary & Bonus Structure – Your success is rewarded with strong compensation and performance-based bonuses. Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small. Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. How to Apply We’d love to hear from you
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Customer Service Agent DACH
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Frankfurt am Main, Hessen, Deutschland Pergolux Vollzeit 30.000 € - 50.000 € pro JahrAs a Customer Service Agent, you will support customers throughout their purchasing journey and play a key role in strengthening PERGOLUX's reputation for premium, high-quality service. You will guide customers with expertise, empathy, and clarity—ensuring every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian...
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