Senior Global Autoimmunity Application

vor 2 Wochen

Mainz, Deutschland ORGENTEC Diagnostika GmbH Vollzeit
Senior Global Autoimmunity Application & Scientific Specialist (m/f/d)ORGENTEC Diagnostika GmbH is the global market leader in the development and production of test systems for the diagnosis of infectious and autoimmune diseases. As part of the Sebia Group, headquartered in Lisses/France, ORGENTEC supplies medical laboratories in over 100 countries with highly specialised and innovative devices and test kits. Our company is characterised by steady and sustainable growth in an internationally oriented, future-oriented business field.To strengthen our team our site in Mainz, we are looking for aSenior Global Autoimmunity Application & Scientific Specialist (m/f/d)Main Tasks:
  • Provides Level 2 application and scientific support to subsidiaries and distributors for complaints, questions or suggestions (remotely or in the field)
  • Designs and leads action plans for critical situations and / or contributes to the task force related to Application & Scientific, in collaboration with the Level-2 instrument and connectivity support team when required
  • Facilitates learning plan including training and coaching for subsidiaries and distributors in order to serve our customers (in-class training, delocalized training, remote training, etc.)
  • Assess quality of training program and proficiency level of trainees
  • Creates and updates Application & Scientific training modules, distance learning and tutorials following our procedures
  • Contributes to the product project development/improvement by validating of application packages (maintenance software and tools when required, technical documentation, etc.), and being the voice of the customer/field for serviceability
  • Helps customer service readiness as part of the go-to-market process and communication to the service and application community
  • Participates and assists in strategic projects and meetings with key stakeholders (R&D, Manufacturing, Marketing, Regulatory & Quality, etc.)
  • Contributes to continuous improvements to current products and processes and maintains expertise within the team
Skills:
  • Bachelor's, Master's or PhD degree in biology, with a specialization in AID (Autoimmunity and Infection/Inflammatory Diseases)
  • Excellent knowledge and a long-standing track record in the field of autoimmune diseases, infectious diseases diagnostics and immunoassay techniques applied to this diagnostic
  • Laboratory experience
  • Minimum 3 years of experience in customer service positions ( application specialist in the field or within a call center)
  • Good knowledge of the laboratory' environment and workflow
  • Familiarity with IT aspects (systems' connectivity with each other and the laboratory information system)
  • Fluent in English, other languages are a plus
Benefits:
  • Varied tasks in an international, growth-oriented environment with a family atmosphere and flat hierarchies
  • Independent work in a small team with a high degree of creative freedom
  • Flexible working hours
  • Individual employee development and training
  • Company sports program
  • Company pension scheme
  • Free parking in front of the building and complimentary drinks
Bitte bewerben Sie sich direkt über den Monster-Bewerben-Button.Are you customer-focused and enjoy working in a team? Do you like to work in a structured and independent manner? Then contact us by e-mail at person
Mr Eméric Tsagué
Team Leader Global System Support

StandortMainz

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