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Senior Global Autoimmunity Application
vor 2 Monaten
- Provides Level 2 application and scientific support to subsidiaries and distributors for complaints, questions or suggestions (remotely or in the field)
- Designs and leads action plans for critical situations and / or contributes to the task force related to Application & Scientific, in collaboration with the Level-2 instrument and connectivity support team when required
- Facilitates learning plan including training and coaching for subsidiaries and distributors in order to serve our customers (in-class training, delocalized training, remote training, etc.)
- Assess quality of training program and proficiency level of trainees
- Creates and updates Application & Scientific training modules, distance learning and tutorials following our procedures
- Contributes to the product project development/improvement by validating of application packages (maintenance software and tools when required, technical documentation, etc.), and being the voice of the customer/field for serviceability
- Helps customer service readiness as part of the go-to-market process and communication to the service and application community
- Participates and assists in strategic projects and meetings with key stakeholders (R&D, Manufacturing, Marketing, Regulatory & Quality, etc.)
- Contributes to continuous improvements to current products and processes and maintains expertise within the team
- Bachelor’s, Master’s or PhD degree in biology, with a specialization in AID (Autoimmunity and Infection/Inflammatory Diseases)
- Excellent knowledge and a long-standing track record in the field of autoimmune diseases, infectious diseases diagnostics and immunoassay techniques applied to this diagnostic
- Laboratory experience
- Minimum 3 years of experience in customer service positions ( application specialist in the field or within a call center)
- Good knowledge of the laboratory’ environment and workflow
- Familiarity with IT aspects (systems’ connectivity with each other and the laboratory information system)
- Fluent in English, other languages are a plus
- Varied tasks in an international, growth-oriented environment with a family atmosphere and flat hierarchies
- Independent work in a small team with a high degree of creative freedom
- Flexible working hours
- Individual employee development and training
- Company sports program
- Company pension scheme
- Free parking in front of the building and complimentary drinks
Mr Eméric Tsagué
Team Leader Global System Support StandortMainz
