Senior Global Autoimmunity Application Specialist

Vor 3 Tagen

Mainz, Rheinland-Pfalz, Deutschland ORGENTEC Diagnostika GmbH Vollzeit
Join ORGENTEC Diagnostika GmbH, the global market leader in the development and production of test systems for the diagnosis of infectious and autoimmune diseases. As part of the Sebia Group, headquartered in Lisses/France, we supply medical laboratories in over 100 countries with highly specialized and innovative devices and test kits. Our company is characterized by steady and sustainable growth in an internationally oriented, future-oriented business field.

We are looking for a Senior Global Autoimmunity Application & Scientific Specialist to strengthen our team in Mainz.

**Key Responsibilities:**

* Provide Level 2 application and scientific support to subsidiaries and distributors for complaints, questions or suggestions (remotely or in the field)
* Design and lead action plans for critical situations and/or contribute to the task force related to Application & Scientific, in collaboration with the Level-2 instrument and connectivity support team when required
* Facilitate learning plans including training and coaching for subsidiaries and distributors in order to serve our customers (in-class training, delocalized training, remote training, etc.)
* Assess quality of training program and proficiency level of trainees
* Create and update Application & Scientific training modules, distance learning and tutorials following our procedures
* Contribute to the product project development/improvement by validating of application packages (maintenance software and tools when required, technical documentation, etc.), and being the voice of the customer/field for serviceability
* Help customer service readiness as part of the go-to-market process and communication to the service and application community
* Participate and assist in strategic projects and meetings with key stakeholders (R&D, Manufacturing, Marketing, Regulatory & Quality, etc.)
* Contribute to continuous improvements to current products and processes and maintain expertise within the team

**Requirements:**

* Bachelor's, Master's or PhD degree in biology, with a specialization in AID (Autoimmunity and Infection/Inflammatory Diseases)
* Excellent knowledge and a long-standing track record in the field of autoimmune diseases, infectious diseases diagnostics and immunoassay techniques applied to this diagnostic
* Laboratory experience
* Minimum 3 years of experience in customer service positions (application specialist in the field or within a call center)
* Good knowledge of the laboratory environment and workflow
* Familiarity with IT aspects (systems' connectivity with each other and the laboratory information system)
* Fluent in English, other languages are a plus

**What We Offer:**

* Varied tasks in an international, growth-oriented environment with a family atmosphere and flat hierarchies
* Independent work in a small team with a high degree of creative freedom
* Flexible working hours
* Individual employee development and training
* Company sports program
* Company pension scheme
* Free parking in front of the building and complimentary drinks

If you are customer-focused and enjoy working in a team, and like to work in a structured and independent manner, please contact us by email at person Mr Eméric Tsagué Team Leader Global System Support

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